Director- Nursing

About Us

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

With the direction of the Chief Operating Officer, the Director of Nursing is responsible for the overall operations of the RNs at all clinic sites to ensure that efficient systems are in place, staff is properly trained, and standardized protocols are in place. To assist with these responsibilities, the Director of Nursing directly manages a team of three Regional Nursing Supervisors. This role is also charged with implementing and evaluating systems within the centers that promote quality of care while monitoring associated costs, standardizing equipment and supplies system -wide for efficiency and cost containment.

RESPONSIBILITIES

• Participate as a clinical expert in the design/construction/implementation of all applications to support clinical practice in conjunction with Learning and Development department.
• Acts as resource person for staff regarding clinical policies, procedures, regulatory requirements, etc.
• Conduct periodic department or site meetings with health center staff on a regular basis. Ensure records/minutes are kept.
• Play a leadership role in professional development of RN/LVN staff, providing training in appropriate skills, technology, management, compliance and other relevant areas.
• Foster effective communication and teambuilding among staff to enhance employee and patient satisfaction.
• Keep informed of organizational activities and promote mission and goals.
• Function at highest level according to credentials and competency.
• Positively impact patient experience by demonstrating values of CARE Transformation including, but not limited to, courteous and helpful behavior and a commitment to accuracy.
• Share accountability for overall patient health outcomes, working in coordination with Care Teams.
• Operate to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
• Display knowledge of normal signs of human development and ability to assess and provide age-appropriate care.
• Work with Chief Medical Officer and Leadership team on Public Health Public Response.
• Work with Director of Quality/Population Health on care delivery (alternative visit types, emv’s, immunization registries, statin drug interaction)
• Serve as a member of the Safety Committee and participate in Disaster Response Team as needed.
• Serve as clinical advisor to procurement specialist, and a member of the CVAT Committee.
• Other duties as assigned.

Supervision:

• Directly oversee the Regional Neighborhood Supervisors and ensure that they have the tools and training necessary to be successful in their roles as Supervisors of other nurses.
• Partners with the Talent Acquisition Team and local schools to build and enhance a nursing program that can place nursing students at centers and provide valuable clinical experience and potential future hire.
• Work in conjunction with HR to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline RNs.
• Promote results support equal employment opportunity and affirmative action.
• Assess training needs and promote developmental activities of RN’s/LVN’s.
• Conduct department meetings to promote communication, assess and resolve needs and foster teamwork.
• Evaluate staff performance against job description criteria and competency assessment and provide guidance and coaching to develop an individual as well as a unit to highest potential.
• Keep staff informed of organizational activities and promote mission and goals

Quality Management:

• Member of QM Admin. and QM Clinical committees. Contribute to the success of the organization by developing, standardizing, and participating in quality improvement activities in conjunction Operations & QM committees. Chair the Neighborhood Vaccine Committee in conjunction with Pharmacy Team.
• Ensure organizational compliance with regulatory measures related to clinical quality
• Provide data analysis of quality improvement activities to the management team, QM committee or team as requested or assigned.
• Responsible for establishing quality-related strategic plans, policies, and procedures at all levels of the organization.
• Minimize losses to the organization overall by proactively identifying, analyzing, preventing, and controlling potential clinical, business, and operational risks.
• Acts as facilitator for QM projects as requested or assigned by Director of Quality.

Customer Relations:

• Respond promptly and with caring actions to patients and employees. Acknowledge psychosocial, spiritual, and cultural beliefs and honor these beliefs.
• Maintain professional working relationships with all levels of staff, clients, and the public.
• Be part of a team and cooperate in accomplishing department goals and objectives

EDUCATION/EXPERIENCE

• Current CA RN license required. Bachelor’s degree in nursing required. Master’s degree in nursing Preferred.
• Minimum 5 years nursing leadership experience in a health care setting. (Preferably a community clinic) required.
• 10 years of experience in a nursing role required.
• Current Basic Life Support (BLS) certification though an American Heart Association (AHA)- Approved source is required upon hire and must be maintained as a condition of employment.
  • AHA- approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
  • Online-only BLS courses without a live skills check do not meet this requirement

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Strong communication and leadership abilities.
• High emotional intelligence (EI) to effectively lead teams and manage relationships across different departments throughout the organization.

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
• Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.

Physical Requirements

• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and reports unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: 147,800.00 to $233,500.00 annually, depending on experience and additional qualifications.

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.