Director of Account Management

Description:

Who We Are

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our mobile clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.

Our Success

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company.

Our Values and Mission

Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Whether caring for residents of skilled nursing communities, working at one of our offices or in a remote role, Aria employees are proud to further this mission.

Make a Difference Today!

About the Role

We are seeking a dynamic sales leader to drive the success of our account management team. This is a fully remote role overseeing the Midwest territory. Travel expectation: up to 50%.

The Director of Account Management is responsible for overseeing the account management team, driving customer retention and growth, and ensuring long-term client satisfaction. This role develops and executes account strategies, mentors team members, and collaborates cross-functionally to enhance the customer experience and maximize revenue.

What You’ll Do

• Lead and mentor account management team to achieve retention and expansion goals
• Develop and implement strategic plans to manage and grow key client accounts
• Act as primary contact for high-value clients, ensuring their needs are met
• Monitor account health and performance metrics; adjust strategies as needed
• Identify opportunities for upselling and cross-selling within existing accounts
• Resolve client issues and complaints promptly to maintain trust and satisfaction
• Collaborate with sales, marketing and product teams to improve service delivery
• Prepare and present reports on account status, performance and forecasts
• Foster a culture of continuous improvement and customer focus

Requirements:

What We’re Looking For

• 7+ years of experience in Account Management, with at least 3 years in a leadership role
• Proven track record of driving customer retention and revenue growth
• Strong leadership, communication and interpersonal skills
• Ability to analyze data and translate insights into actionable strategies

Nice To Have

• CRM proficiency (e.g. Salesforce, HubSpot)
• Strategic thinking and problem solving
• Contract negotiation and client relation management
• Team development and performance coaching
• Health/life insurance license

What’s In It For You

This role includes a competitive base salary plus uncapped commission!

We offer a comprehensive benefit package for you and your family, including:

• Paid Time Off (PTO), which starts accruing from your first day at work
• Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
• 401k Retirement Plan with 100% Company Match on your first 4%
• Medical insurance
• Dental insurance
• Vision insurance
• Company match for Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company paid Employee Assistance Program (EAP)
• Life and disability insurance
• Wellness program
• And more!