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Director of Airport Services: Compliance & Management - Denver International Airport
Beaver Center, United States
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $122,000-$170,000. We also offer generous benefits for full-time employees which include but are not limited to:
Location & Schedule
In this position you can expect to work all on site Monday- Friday, standard business hours with the ability to respond to emergencies that may happen during nights, weekends, and holidays. This individual will report in person to Denver International Airport.
About DEN
Who We Are & What You’ll Do
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Reporting to the Senior Director of Maintenance, Airport Services, the Director of Airport Services – Compliance will lead and direct the Compliance and Management section of Airport Services at Denver International Airport. Airport Services is responsible for supporting, managing, planning, organizing, and overseeing the compliance, contract administration, and performance monitoring programs for a diverse portfolio of operational service contracts. This includes janitorial, waste management, pest control, window cleaning, snow removal, and other airport service programs that are critical to delivering a world-class passenger experience.
The successful candidate will play a pivotal role in implementing and enhancing DEN’s compliance frameworks while ensuring optimal performance across all service contracts. This is an extraordinary opportunity for a highly skilled leader who is committed to excellence and thrives in a fast-paced, dynamic airport environment. The Director will collaborate closely with the entire airport community to include airline partners, concessions partners, Customs and Border Protection, Transportation Security Administration, as well as with internal and external stakeholders, to achieve success in alignment with the Maintenance Strategic Plan, Vision 100 and the SOAP (Serving Our Airport Patrons) pillars. This position will be responsible for performance and program oversight, managing budget and expenses, developing and implementing projects and programs that will improve their performance.
Key Responsibilities
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Application Deadline
This position is expected to stay open until 10/14/2025. Please submit your application as soon as possible and no later than 10/13/2025 at 11:59 PM.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CX3477 Airport Operations Director
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$122,009.00 - $207,415.00
Target Pay
$122,000 - $170,000/Based on Education and Experience
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $122,000-$170,000. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
-
Competitive medical, dental and vision plans effective within 1 month of start date
Location & Schedule
In this position you can expect to work all on site Monday- Friday, standard business hours with the ability to respond to emergencies that may happen during nights, weekends, and holidays. This individual will report in person to Denver International Airport.
About DEN
Who We Are & What You’ll Do
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 40,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Reporting to the Senior Director of Maintenance, Airport Services, the Director of Airport Services – Compliance will lead and direct the Compliance and Management section of Airport Services at Denver International Airport. Airport Services is responsible for supporting, managing, planning, organizing, and overseeing the compliance, contract administration, and performance monitoring programs for a diverse portfolio of operational service contracts. This includes janitorial, waste management, pest control, window cleaning, snow removal, and other airport service programs that are critical to delivering a world-class passenger experience.
The successful candidate will play a pivotal role in implementing and enhancing DEN’s compliance frameworks while ensuring optimal performance across all service contracts. This is an extraordinary opportunity for a highly skilled leader who is committed to excellence and thrives in a fast-paced, dynamic airport environment. The Director will collaborate closely with the entire airport community to include airline partners, concessions partners, Customs and Border Protection, Transportation Security Administration, as well as with internal and external stakeholders, to achieve success in alignment with the Maintenance Strategic Plan, Vision 100 and the SOAP (Serving Our Airport Patrons) pillars. This position will be responsible for performance and program oversight, managing budget and expenses, developing and implementing projects and programs that will improve their performance.
Key Responsibilities
- Comprehensive Compliance Management & Oversight
- Lead and direct the development, administration, and operations of compliance and contract monitoring programs.
- Analyze performance data to inform decision-making, driving accountability and innovation in alignment with DEN’s strategic plans.
-
Develop and maintain Standard Operating Procedures (SOPs) for compliance activities, ensuring scalability, repeatability, and continuous improvement.
- Strategic Business Planning and Analysis
- Partner with senior leadership to implement compliance strategies that support Vision 100 growth and SOAP service culture.
- Develop innovative practices to streamline processes, mitigate risks, and enhance transparency in contract management.
-
Provide financial and performance analysis to optimize contract efficiency and service delivery
- Contract Administration & Procurement Alignment
- Oversee compliance for multi-million-dollar service contracts, including renewals, audits, and corrective actions.
- Partner with Procurement and Finance on RFPs, change orders, budget alignment, and vendor accountability.
-
Establish and support divisional goals and objectives, measuring progress against established benchmarks.
- Operational Performance & KPIs
- Implement dashboards, inspection programs, and trend analysis to ensure vendor compliance.
-
Monitor and report on key KPIs for contractor and employee performance.
- Leadership & Team Development
- Lead, coach, and mentor a team of administrators, program managers, and compliance specialists.
- Establish performance expectations, champion continuous improvement, and develop opportunities for professional growth.
-
Foster a culture of integrity, transparency, and recognition across the compliance team.
- Stakeholder Engagement & Collaboration
- Serve as the primary liaison for compliance matters with Airport Services, Procurement, Finance, Operations, and Maintenance.
- Collaborate across multiple DEN divisions to align compliance performance with airport-wide strategic objectives.
-
Represent Airport Services in audits, reviews, and external benchmarking opportunities.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Five (5) years’ leadership experience managing airport maintenance or operations related contracts, functions and teams, to include leading employees responsible for managing teams.
- Knowledge of and experience with innovative technologies and information systems
- Five years’ experience in contract and program management specific to facility and operational services.
- Experience in building collaborative relationships with contractors and federal partners such as Transportation Security Administration.
- Experience in building collaborative relationships with employees and contractors
-
Willingness and ability to work
- Education Requirement: Bachelor's Degree in a related field based on a specific position(s).
- Experience Requirement: Five (5) years of experience in aviation operations, aviation management, or experience with large hub airport or military facility management, which must have included management of subordinate supervisors.
- Education and Experience Equivalency: Two (2) years of the appropriate type and level of experience may be substituted for each required year of post- high school education.
- Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certification Requirement:
- By position, requires a valid Driver's License at the time of application.
-
Licenses and certifications must be kept current as a condition of employment.
Application Deadline
This position is expected to stay open until 10/14/2025. Please submit your application as soon as possible and no later than 10/13/2025 at 11:59 PM.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CX3477 Airport Operations Director
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$122,009.00 - $207,415.00
Target Pay
$122,000 - $170,000/Based on Education and Experience
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
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