Director of Brokerage Operations

The Director of Brokerage Operations serves as the operational backbone of a high-performing commercial real estate brokerage with approximately 24 brokers. Reporting directly to the Managing Broker, this role oversees day-to-day office operations, brokerage systems, compliance processes, and internal workflows that enable brokers to perform at a high level. This position combines operational leadership, administrative oversight, and proactive problem-solving in a fast-paced, professional environment.

Key Responsibilities

Brokerage Operations & Leadership

• Oversee daily brokerage operations, ensuring systems, workflows, and processes function efficiently and consistently

• Act as a strategic operational partner to the Managing Broker, identifying gaps, risks, and opportunities for improvement.

• Establish, document, and maintain office procedures and best practices

Broker & Transaction Support

• Support approximately 24 brokers with transaction coordination, document management, contract compliance, and deadline tracking.

• Serve as a central point of contact for brokers regarding operational questions, tools, and internal processes.

• Assist with onboarding new brokers, including systems access, orientation, and process training.

Compliance & Risk Management

• Ensure brokerage compliance with Idaho real estate regulations, licensing requirements, and internal policies.

• Maintain accurate records for transactions, licenses, renewals, and required disclosures.

• Coordinate audits, reporting, and compliance documentation as needed.

Financial & Administrative Oversight

• Coordinate office expenses, invoicing, and basic financial tracking in collaboration with accounting partners.

• Assist with budgeting, forecasting, and operational reporting using tools such as QuickBooks and proprietary software.

• Manage vendor relationships, service contracts, and office facilities.

Office & Client Experience

• Maintain a polished, professional office environment that reflects Lee’s brand and values.

• Greet clients and visitors and support meetings, presentations, and brokerage events.

• Support marketing and listing coordination as needed.

Qualifications

Required

• 5+ years of experience in office management, operations, or administrative leadership, preferably within commercial or residential real estate, brokerage, or a professional services environment.

• Demonstrated ability to manage multiple priorities, systems, and stakeholders simultaneously.

• Strong organizational skills with close attention to detail and follow-through.

• Proficiency with Microsoft Office or Google Workspace and comfort learning CRM or real estate software.

Preferred

• Experience supporting commercial or residential real estate transactions or brokerage operations.

• Familiarity with real estate compliance requirements and transaction documentation.

• Experience with basic accounting or bookkeeping coordination.

Key Competencies

• Operational leadership and sound judgment

• Professional communication and discretion

• Process improvement mindset

• Ability to work independently while supporting a broker-driven organization

Joining the Lee & Associates Team

Lee & Associates is one of Idaho’s top-performing commercial real estate firms, delivering market-leading results through deep local expertise and the strength of a national platform. Our Boise-based team supports clients across all major commercial asset classes, while collaborating seamlessly with Lee & Associates offices nationwide to provide insight and reach beyond the local market.

We are a specialist-driven organization. Our brokers and professionals are experts in their disciplines—industrial, land, retail, office, investment, and multifamily—bringing a sophisticated understanding of market conditions, regulatory environments, and evolving industry trends. This approach allows us to deliver informed, strategic guidance at every stage of the commercial real estate lifecycle.

Our culture is professional, collaborative, and performance-oriented. We value operational excellence, accountability, and proactive problem-solving, and we invest in the systems and people that allow our brokers and clients to succeed. For team members, this means meaningful responsibility, access to leadership, and the opportunity to contribute to a firm with both regional leadership and national reach.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Work Location: In person