Director of Business Intelligence

Director of Business Intelligence

Department: Information Technology
Reports To: Chief Technology Officer
Location: Hybrid – Alexandria, VA

FLSA Status: Exempt
Position Type: Full-Time

Position Summary

Good360 seeks a strategic and hands-on Director of Business Intelligence to transform how we measure, analyze, and communicate our social impact. This role will build comprehensive data capabilities that inform executive decision-making while creating powerful dashboards that demonstrate our impact to donors, nonprofit partners, and prospective supporters. The ideal candidate combines technical expertise in data architecture with strong leadership skills and a passion for nonprofit mission advancement.

How Good360 is Closing the Need Gap

As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2024 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Key Responsibilities include, but are not limited to the following

Strategic Leadership & Analytics

• Design and implement enterprise-wide business intelligence strategy aligned with Good360's mission and growth objectives
• Partner with executive leadership to identify key performance indicators and develop data-driven insights for strategic decision-making
• Create comprehensive impact measurement frameworks
• Develop predictive analytics models to optimize donation allocation and nonprofit partner matching

Dashboard Development & Visualization

• Build and maintain executive dashboards providing real-time insights into organizational performance, donor impact, and program effectiveness
• Create donor-facing impact dashboards showing measurable outcomes from their contributions
• Develop public-facing visualization tools to demonstrate Good360's community impact to prospective donors and stakeholders
• Design self-service analytics capabilities enabling directors and managers to access relevant performance data

Technical Infrastructure Management

• Oversee Azure-based data infrastructure, ensuring scalability, security, and performance optimization
• Manage Power BI environment, including workspace governance, security protocols, and user access management
• Collaborate with IT team on data pipeline architecture, ETL processes, and system integrations
• Ensure compliance with data privacy regulations and nonprofit reporting requirements

Data Governance & Quality

• Establish comprehensive data governance frameworks ensuring accuracy, consistency, and reliability across all systems
• Partner with internal stakeholders and vendors to implement data quality monitoring, validation processes, and error remediation workflows
• Define data standards, naming conventions, and documentation protocols

Team Leadership & Development

• Manage and mentor existing team, providing technical guidance and professional development opportunities
• Assess team growth needs and develop hiring strategies for expanding data capabilities
• Manage departmental budget allocation, vendor relationships, and technology investments
• Foster collaborative relationships across departments to ensure data initiatives support organizational objectives

Qualifications/Requirements

• Bachelor's degree in Data Science, Computer Science, Statistics, Business Analytics, or related field; Master's preferred
• 7+ years of progressive experience in business intelligence, data analytics, or related roles
• 3+ years of management experience with demonstrated success leading technical teams
• Experience in nonprofit sector or mission-driven organizations strongly preferred

• Advanced proficiency in Microsoft Azure data services (Azure SQL Database, Azure Data Factory, Azure Analysis Services)
• Expert-level Power BI development including DAX, Power Query, and advanced visualization techniques
• Strong SQL skills with experience in database design and optimization
• Proficiency in statistical analysis and data manipulation
• Experience with ETL/ELT processes and data warehouse design
• Knowledge of data governance tools and methodologies

• Proven ability to translate complex technical concepts into actionable business insights
• Strong project management skills with experience managing multiple concurrent initiatives
• Excellent written and verbal communication skills with ability to present to executive audiences
• Experience developing and managing budgets, vendor relationships, and resource allocation
• Demonstrated success building cross-functional partnerships and driving organizational change

Preferred Qualifications

• Experience with Salesforce data integration and nonprofit CRM systems
• Experience with Make.com integration platform
• Certification in Power BI, Azure, or relevant data analytics platforms
• Experience with machine learning implementation in business intelligence contexts

Benefits

Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range
$130,000 – $135,000 annually

Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location
Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)

Note: While hybrid is strongly preferred, we are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV

Thank you for your interest in career opportunities with Good360. To help us manage applications efficiently and fairly, please submit your application through our online application system. We are unable to consider materials sent outside of this process.