Director of Case Management

Shift Details: Days 7-10 hours/Weekdays Only may have some on-call rotations or late nights/long days
Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified women's services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the area's only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.
Job Summary and Qualifications
The Facility Case Management Director has the overall responsibility for managing and coordinating department activities. The Director ensures staff compliance with organizational policies and external regulatory agencies and takes leadership responsibility to coordinate the integration of the department's patient care and discharge planning processes with related hospital departments and external agencies to ensure continuity of care and optimal clinical resource utilization. The Director has oversight for all aspects of daily hospital case management operations and is accountable for achieving established outcomes through actively engaging interdisciplinary teams and external stakeholders. The Director is a registered nurse with responsibility for all operational aspects of the department. This position requires an executive presence and candidates must possess excellent communication and presentation skills, proven motivational capabilities, and a demonstrated accomplishment record of delivering results and attaining goals. This position is a subject matter expert in case management that requires solid leadership, trust building, team building, as well as change management skills to ensure success of the department and case management initiatives. This position requires an individual who is a self-starter and has the ability to manage multiple priorities, work with minimal supervision on projects and activities, and demonstrate tact and diplomacy in situations of conflict and controversy. This individual must be able to adapt quickly to change and coordinate efforts across multiple stakeholders.

Responsibilities:
Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
Allocates resources to effectively staff department and meet productivity and quality goals.
Responsible for oversight of CM core functions and practice.
Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
Assesses and improves the department's performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
Ensuring compliance with policies and SOP.
Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
Performs other duties as assigned.
Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."
3+ years of Recent (Within the last year) acute Hospital Case Management & 2+ years of leadership experience
Bachelor's degree, required
Master's degree in Nursing, Health Administration, or Business Administration, preferred
Either Registered Nurse (RN) licensure, Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW), required

Additional Information:
Who does this position report to? Shannon Fournier, Div VP Case Mgmt N. FL
Why is the position open? Backfill
How long has it been open? 56 days * As of 11/19/25
How many total beds are in the unit? 282 beds
Trauma level: Level 11
Volume: 1.2 million patients annually
How many FTEs will the candidate be overseeing? 2 Direct Reports; 17 indirect employees
What additional departments are they over? Case Management & Social Workers
What are the qualities that you like so far? We need an RN with Case Management experience, very limited applicant flow and no interviews conducted yet
Benefits
Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.