Director of Client Success & Growth

About the Role

The Director of Client Success & Growth will be responsible for developing and executing sales strategies that deliver measurable results. This role goes beyond sales management, it requires a leader who can anticipate market shifts, foster innovation, and align the sales function with Kaizen’s long-term strategic objectives.

You will take ownership of client engagement, project mobilization success, and competitive positioning while ensuring your team is empowered, motivated, and delivering excellence.

Key Responsibilities

Strategic Sales Leadership

• Develop and implement effective sales strategies to exceed revenue targets.
• Identify and capitalize on new business opportunities.
• Build and maintain long-term client relationships.
• Provide market and competition insights, including updates to Porter’s Five Forces analysis.
• Forecast revenue over a three-year horizon and contribute to long-term planning.

Operational Excellence

• Monitor sales performance and drive efficiency across processes.
• Enhance customer lifetime value through upselling, cross-selling, and retention.
• Foster seamless collaboration across departments to ensure client satisfaction.
• Leverage digital and AI-powered tools to optimize sales performance.

Market Research & Lead Generation

• Research and analyze competitors, industry trends, and client behavior.
• Generate and nurture SQL leads through networking and industry partnerships.
• Prepare tenders and proposals to secure new opportunities.

Sales Activity & Reporting

• Oversee accurate reporting of leads, pipeline, and sales activities.
• Produce bi-weekly market research reports to support sales strategies.
• Create high-impact sales materials to support engagements.

People Leadership

• Recruit, mentor, and inspire a high-performing sales team.
• Provide coaching, feedback, and succession planning.
• Drive employee engagement, learning, and professional development.
• Lead with Kaizen’s culture and values, promoting innovation and collaboration.

Requirements

• Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field (Master’s / MBA is highly preferred).
• Minimum 12–15 years of progressive leadership experience in Sales, Client Success, or Business Development, with at least 5 years in a senior leadership role within Asset Management, Real Estate, or Investment sectors in the UAE/GCC.
• Strong understanding of the UAE and wider GCC real estate and investment landscape, including market trends, regulatory frameworks, and client expectations.
• Proven track record of achieving and exceeding multimillion-dirham revenue targets and driving sustainable growth.
• Demonstrated ability to build, inspire, and manage high-performing, multicultural teams in a competitive environment.
• Strong network across government entities, developers, institutional investors, and corporate clients in the region.
• Ability to design and execute medium- to long-term growth strategies, including forecasting, risk management, and market positioning.
• Expertise in structuring complex deals, commercial negotiations, and delivering ROI-driven outcomes.
• Familiarity with leveraging AI, CRM platforms, and digital sales tools to enhance efficiency, reporting, and client engagement.
• Deep appreciation for UAE business culture and values, with the ability to build trusted relationships and represent Kaizen at the highest levels.
• Excellent communication in English (Arabic is a strong advantage).