Director of Clinical Operations

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of

the team cares deeply, often for a very personal reason, and that means a lot to our patients

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

JOB DETAILS:

LOCATION: Pacific Cancer Care - 5 Harris Ct, Monterey, CA 93940

SCHEDULE: Full-Time | Monday–Friday (5, 8-Hour Shifts or 4, 10-Hour Shifts) | Exempt

SALARY RANGE: $153,000 - $205,000, commensurate with experience

SIGN ON BONUS: $10,000

REPORTS TO: Executive Director / CEO

START DATE: January 2026

BENEFITS: Benefit-eligible position, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Pacific Cancer Care (PCC) is seeking a compassionate, detail-oriented, and experienced Registered Nurse (RN) to serve as the Director of Clinical Services. This leadership role oversees medical oncology clinical operations, including infusion services, nursing, and related outpatient oncology clinical support functions. The Director is responsible for supervising clinical staff, optimizing workflows, ensuring regulatory compliance, and upholding the highest standards of patient care and safety. The ideal candidate has at least two years of oncology experience in an infusion or outpatient oncology setting, proven leadership experience, and a passion for staff development, process improvement, and delivering compassionate, patient-centered care.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Leadership & Team Development

• Lead onboarding, training, and competency evaluations.
• Mentor nurses and clinical staff to foster growth and accountability.
• Provide staff education and in-services; schedule outside speakers.
• Support professional development and coaching.
• Represent and assist nurses as needed; demonstrate decisive leadership and conflict resolution.

Clinical Oversight & Patient Care

• Supervise RNs and Charge Nurses to ensure chemotherapy administration adheres to PCC policy and NCCN guidelines.
• Maintain adherence to state, federal, and accrediting standards.
• Triage patient calls by acuity; provide timely nursing advice and escalate urgent findings to physicians within 30 minutes.
• Recognize and manage oncologic emergencies calmly and effectively.

Treatment & Medication Management

• Demonstrate understanding of chemo/biotherapy agents and side effects; educate patients and families.
• Ensure prescriptions for supportive medications are provided with clear written instructions.
• Review lab values and pertinent tests; verify order accuracy before pharmacy submission.
• Oversee regimen updates in collaboration with OneOncology Pharmacy Services.

Operational Excellence & Compliance

• Ensure efficient workflows across clinical areas, including staffing, scheduling, supplies, and training.
• Drive projects to improve safety, patient satisfaction, and operational performance.
• Maintain and update policies/procedures annually to reflect current oncology practice.
• Build comprehensive manuals for Treatment Center, Lab, and Pharmacy.

Technology & Quality Initiatives

• Demonstrate proficiency in OncoEMR for regimen review, order accuracy, and workflow optimization.
• Lead quality control measures and MIPS initiatives to maximize performance.
• Support cross-coverage and training for chemo scheduling, MA, and Lab.

Collaboration & Communication

• Work closely with physicians and interdisciplinary teams to align services with organizational priorities.
• Facilitate coordination between clinical services, medical oncology, radiation oncology, administration, and external partners.
• Contribute to PCC’s mission through leadership and special projects.

QUALIFICATIONS & REQUIREMENTS:

• Graduation from accredited nursing program required.
• Current California RN or APP license required.
• Oncology Certified Nurse (OCN) required.
• Bachelor of Science in Nursing (BSN) required.
• Minimum 2 years oncology nursing experience, preferably in infusion or outpatient oncology.
• BLS certification required.
• Demonstrated leadership or supervisory experience in a clinical setting.
• Knowledge of chemotherapy/immunotherapy workflows, patient safety protocols, and outpatient oncology best practices.

DESIRABLE SKILLS & EXPERIENCE:

• Previous experience managing or supervising multiple oncology clinical service lines.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills to collaborate effectively across all departments and disciplines.
• Experience supporting accreditation, compliance, or quality improvement programs.
• Strong leadership skills with demonstrated success in coaching and mentoring clinical teams.
• Proven commitment to compassionate, patient-centered care and professional integrity.