Director of Developer Services

The Director of Developer Services is an experienced leader who provides management, direction, leadership, and oversight to ensure the developer relationships and accounts are maintained and operated in accordance with the company standards and established community objectives.

As a team member of KW PROPERTY MANAGEMENT & CONSULTING (KWPMC), you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Summary

The Director of Developer Services is an experienced leader who provides management, direction, leadership, and oversight to ensure the developer relationships and accounts are maintained and operated in accordance with the company standards and established community objectives. This position will work with Developer representatives prior to opening the project up to TCO and maintain quality assurance and support through turnover. The position is responsible for budget deliverables, developing programs and systems to support the strategic direction and aligning business plans with organizational objectives. This position will report directly to the Senior Director of Developer Services.

Job Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Creation of project budgets that align with the vision of the client as well as KWPM.
• Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations.
• Develop and direct the management of the client to ensure customer satisfaction. Identify any issues that may lead to client terminating the contract.
• Implement processes and systems that will generate higher productivity and revenues. Review the standard operating procedures (SOPs), templates, and forms of the department, and develop new SOP’s, templates, and forms for the project.
• Develop and direct the management of the headquarters support departments (transitions, banking, accounting, technology, etc.) and District Managers to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization.
• Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
• Continually investigate and introduce process improvement measures and presents suggestions to Senior Director and for consideration.
• Build and maintain relationships with Developer throughout the project, including after hand-off to the operations team.

Competencies needed for the role;

Job Requirements

• Bachelor’s degree required
• Five (5) years of related experience to the job duties of this role.
• Must have five (5) years of experience managing teams and projects.
• Must have a valid Florida driver’s license
• Must possess strong managerial background
• Ability to read, analyze, and interpret technical procedures, financial statements / audits, regulations or documents with a similar degree of complexity.
• Must be proficient and have good working understanding of latest technologies; such as but not limited to Microsoft Office and build knowledge & adeptness in application in response to in-house trainings.
• Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
• Must have the ability to react and address all emergency situations in a timely manner. Must be available for all emergency calls.

Physical Demands

This job operates in an office setting and on construction sites. Team member will visit sites that are mixed-use projects, condominium high-rise buildings, and homeowner associations that may have food and beverage operations on-site. The sites will have moderate to loud noise and may be under construction.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to write, talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee will be required to lift objects up to 25 lbs. The position requires walk-throughs of the properties within the portfolio to identify any inconsistencies of the company standards.

Job Schedule

This is a full-time, exempt (salaried) position. Evening and weekend work may be required as job duties are in demand. This schedule may change to accommodate the business needs of the company.

Travel Requirements

This position requires travel. Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected.

Experience

Required

• 5 year(s): Developer Services or Property Management
• 5 year(s): Managing Teams

Education

Required

• High School or better

Preferred

• Bachelors or better

Skills

Required

• Oral and written Communication
• MS Excel
• Problem Solving
• Leadership

Behaviors

Required

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.