Director of eCommerce

Director of Ecommerce

Location: On Site / Hybrid (U.S.)

Reports To: Founder & CEO

Company: Pawport

About Pawport: Pawport has received over a dozen awards from major media platforms such as NY Times, CNET, Billboard, Variety, House Beautiful, PC Mag, PC World, Popular Science, CNN, CES, and just was included as a Time Invention of the Year for 2025. We have been featured on The Today Show and are launching internationally to significant customer demand.

Pawport is redefining pet tech and home design. We create premium, beautifully engineered products that make life easier for pets and their people. We’re building a brand that’s equal parts innovation, design, and heart.

Now we’re looking for a bold, driven Director of Ecommerce to own and scale Pawport’s digital ecosystem — from our Shopify storefront to Amazon, Walmart Marketplace, TikTok Shop, Meta Shops, and beyond. If you know how to build a frictionless customer journey that converts worldwide, we want you on our team.

What You’ll Do

Ecommerce Strategy & Growth

• Develop and execute a comprehensive ecommerce growth strategy across Shopify, Amazon, Walmart, TikTok Shop, Facebook/Instagram, and emerging platforms.
• Build and manage ecommerce presence in international markets, coordinating logistics, localization, and compliance.
• Manage ecommerce budgets and P&L, ensuring efficient ad spend and profitability.

Website & Shopify Management

• Oversee all aspects of our Shopify storefront, including UX/UI, A/B testing, conversion rate optimization, and product merchandising.
• Implement best-in-class checkout experiences and integrations to improve performance and scalability.
• Collaborate with in-house design and development teams to keep the site fast, beautiful, and on-brand.

Marketplace Operations

• Lead and optimize Amazon Seller Central, Walmart Marketplace, and other third-party channels.
• Manage listings, pricing, inventory, fulfillment, and promotional campaigns to maximize sales and visibility.
• Maintain compliance with platform rules and brand integrity across marketplaces.

Promotions & Campaigns

• Plan and execute seasonal campaigns, bundles, and product launches that align with brand and sales goals.
• Partner with marketing to deliver cross-platform promotions that drive traffic and conversion.
• Experiment and test — flash sales, limited drops, and loyalty incentives are all fair game.

Email, CRM & Customer Lifecycle

• Design and manage automated email flows — welcome, upsell, cross-sell, win-back, and nurture sequences — using Klaviyo or similar platforms.
• Optimize customer touchpoints and retention through segmentation and personalization.
• Leverage data to improve LTV, repeat purchase rates, and retention.

Analytics & Reporting

• Track and report on KPIs including traffic, AOV, CAC, conversion rate, LTV, and retention.
• Translate performance data into actionable insights and strategic recommendations.
• Build dashboards and systems that ensure data transparency across the team.

Collaboration & Leadership

• Partner with marketing, creative, paid media, and fulfillment teams to deliver a seamless customer experience.
• Manage external agencies or contractors as needed to execute strategy.
• Balance hands-on execution with high-level strategy — you’ll be both player and coach.

Who You Are

• 5+ years of ecommerce experience, with proven success launching and scaling consumer brands internationally.
• Deep understanding of Shopify, Amazon Seller Central, Walmart Marketplace, and social commerce platforms.
• Expertise in email marketing automation, CRM systems (Klaviyo, HubSpot, etc.), and customer lifecycle strategy.
• Strong grasp of digital marketing, SEO, CRO, and paid media integration.
• Analytical mindset with proficiency in ecommerce analytics tools (Google Analytics, Shopify Analytics, etc.).
• Excellent communication, leadership, and project management skills.
• Thrive in a fast-moving, high-growth startup where testing, learning, and iterating are part of the culture.
• Passion for pets — or at least for building brands that people and their pets can love

Bonus Points

• Experience in tech, lifestyle, or home goods categories.
• Background in Shopify Plus and integrations like ReCharge, Yotpo, Gorgias, or ShipStation.
• Knowledge of international fulfillment, localization, and multi-region pricing.

What We Offer

• Competitive base salary + performance-based bonus
• Equity participation opportunity
• Health, dental, and vision insurance
• Flexible hybrid work environment
• A passionate, creative, fast-moving team reshaping pet tech
• The next unicorn?

How to Apply

If you’ve built ecommerce systems that scale, love data and design equally, and want to grow a global brand that actually makes pets’ lives better — we’d love to meet you.

Send your resume and a short note about your biggest ecommerce success story.

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• eCommerce Management: 5 years (Required)

Ability to Commute:

• Phoenix, AZ 85027 (Required)

Work Location: In person