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Director of Educational Support - Technology Department - Aspen Peaks
- Oversee Tier 13 support operations, ensuring timely and effective issue resolution
- Oversee the district's ticketing system and workflows
- Establish and monitor Service Level Agreements (SLAs) for support services
- Oversee development and maintenance of a comprehensive knowledge base for staff and technicians
- Ensure consistent support standards and escalation procedures across the district
- Lead and supervise school onsite technicians and leads
- Ensure effective support for classroom technology, including instructional tools and devices
- Partner with school administrators to align support services with site needs
- Coordinate on-site troubleshooting and technical support at school and district locations
- Oversee lifecycle management for student (1:1 programs) and staff devices
- Manage inventory systems and asset tracking processes
- Develop and maintain efficient repair and replacement programs
- Ensure equitable access to reliable devices for all users
- Lead device imaging, provisioning, and configuration processes
- Plan and execute large-scale device rollouts
- Oversee summer refresh cycles and major deployment initiatives
- Ensure efficient onboarding of devices for new students and staff
- Define and monitor support metrics, including response time, resolution time, and satisfaction
- Implement strategies to improve staff and student support experiences
- Analyze support data to identify trends and drive service improvements
- Promote a culture of customer service excellence within the support team
- Bachelor's degree in Information Technology, Business Administration, or related field (or equivalent experience)
- 510 years of experience in IT support or service management
- 3+ years of leadership or supervisory experience
- Experience managing help desk operations, ticketing systems, and support teams
- Strong understanding of device management, deployment, and lifecycle processes and educational applications
- Experience in K12 education or public sector IT environments
- IT service management certifications (e.g., ITIL)
- Experience supporting 1:1 device programs
- Familiarity with classroom technology and instructional tools
- Experience implementing customer experience or service improvement initiatives
- Strong customer service and user-focused mindset
- Leadership and team development
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Data-driven decision making
- Organizational and project management skills
- Commitment to continuous improvement and service excellence
JobID: 15542
Position Type:
Basic application - admin/Admin - basic application
Basic application - admin/Admin - basic application
Date Posted:
3/20/2026
3/20/2026
Location:
Aspen Peaks School District
Aspen Peaks School District
Date Available:
07/01/2027
07/01/2027
Closing Date:
04/02/2026
04/02/2026
Director of Educational Support Technology Department
Starting Date: 07/01/2027
Deadline: 04/02/2026 at 4:00 pm. The applicant will be responsible for a completed application arriving by the deadline
Salary: $110,133-$164,113 (depending on experience)
Contract: 242 contract days, 24 vacation days
Contact Information:
Darren Draper
darrendraper@alpinedistrict.org
Description:
The Director of Educational Support is responsible for delivering reliable, responsive, and high-quality technical support to all district staff and students. This role leads the service desk, field support, and device lifecycle operations to ensure seamless technology experiences across all school sites. The Director of Educational Support drives a customer-focused culture, emphasizing efficiency, continuous improvement, and high satisfaction in all support interactions.
Essential Functions
Help Desk Leadership
Onsite Support Operations
Device Lifecycle Management
Deployment & Provisioning
Customer Experience & Continuous Improvement
Desired Qualifications
Preferred Qualifications
Key Skills & Competencies
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