Director of Freight Forwarding / Branch General Manager

Director of Freight Forwarding / Branch General Manager

Key Responsibilities

Business Development & Growth

• Proactively identify and pursue new business opportunities in freight forwarding and logistics.
• Develop and maintain strong relationships with key customers and partners.
• Represent the company externally to grow brand presence and regional influence.
• Launch and execute initiatives to penetrate new markets and drive consistent revenue growth.

Strategic Leadership & P&L Ownership

• Own and manage the branch’s full Profit & Loss (P&L) accountability.
• Set short- and long-term goals for sales and operational performance.
• Lead budget planning, forecasting, and KPI tracking.

Freight Forwarding Operations

• Oversee air, ocean, import/export, and domestic freight operations.
• Ensure service excellence, compliance, and continuous process improvement.
• Lead vendor and carrier negotiations and manage service-level agreements (SLAs).

Team Leadership & HR Management

• Hire, train, and mentor staff across operations, sales, and support.
• Drive a high-performance culture by setting clear expectations and leading by example.
• Handle performance reviews, disciplinary actions, and ongoing professional development.

Customer Experience & Communication

• Foster a customer-first culture and ensure seamless handling of escalations and service delivery.
• Establish proactive communication protocols with internal teams and external clients.
• Maintain transparency and responsiveness across all departments.

Contract, Vendor & Compliance Management

• Oversee contract administration, rate filings, and legal documentation with clients and vendors.
• Ensure compliance with all local, federal, and international trade regulations.
• Serve as the key contact for regulatory bodies and service partners.

Qualifications

• Minimum 7–10 years of freight forwarding or logistics experience, with at least 3 years in a senior leadership role.
• Proven ability to build new business and grow existing accounts.
• Strong understanding of freight operations, customs compliance, and international logistics.
• Full P&L management experience.
• Bilingual in Korean and English (spoken and written) — Required.
• Excellent leadership, negotiation, and client relationship management skills.
• Proficiency with logistics systems (e.g., Cargowise, SAP, etc.) and Microsoft Office.
• Bachelor’s degree in Business, Logistics, Supply Chain, or related field (MBA is a plus).

Key Traits

• Proactive and Strategic Thinker
• Entrepreneurial and Revenue-Driven
• Confident Decision Maker
• Strong Leadership and Team Management
• Bilingual Communicator (Korean/English)
• Results-Oriented with High Accountability

Work Conditions

• Salary: $85,000–$105,000 (based on experience)
• Employment Type: Full-Time, On-Site
• Location: Compton, CA
• Work Hours: Monday–Friday, 8:00 AM – 5:00 PM

Company Benefits

• Health, Dental, Vision Insurance – 100% coverage for you and your family
• Paid Time Off
• 401(K) with Company Match
• Free Daily Lunch Catering
• Annual Performance-Based Incentives
• Certification Recognition Program
• Fitness Center Membership Subsidy Program

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Will you need visa sponsorship (H-1B visa) now or in the future?
• Do you have experience in logistics systems (e.g., Cargowise, SAP, etc.)?

Experience:

• freight forwarding or logistics : 7 years (Required)
• Senior leadership: 7 years (Required)

Language:

• Korean (Required)

Work Location: In person