Director of Growth Operations

ACES is driven to elevate the standards in the treatment of autism. Our team of Applied Behavior Analysis (ABA) clinicians is deeply committed to helping children with autism and related disorders reach their fullest potential through home and clinic-based services.

ACES is the only autism provider who is nationally recognized for quality care as part of Aetna/CVS’s Institute of Quality. We are also an award-winning workplace where you can grow your career, collaborate with a supportive team, and make a lasting impact on the lives of people in your community.

As we continue to expand, we are building a best-in-class Growth Operations function that sits at the center of our client acquisition engine, powering everything from marketing performance to intake speed to bottom-line margin.

Position Details:

We are seeking a strategic and process-oriented Director of Growth Operations to lead and optimize the full intake-to-start growth funnel at ACES. This role is accountable for driving sustainable growth by aligning marketing performance, intake operations, and capacity planning into a unified strategy. The Director will set the vision for scalable systems, processes, and metrics that accelerate growth while ensuring operational excellence.

The ideal candidate brings a blend of growth strategy, sales operations, and systems leadership, with a proven track record of building high-performing engines in healthcare or multi-site service environments.

Responsibilities:

Growth Strategy & Funnel Leadership

• Own the lead-to-start funnel performance across inbound and outbound channels

• Define and optimize growth levers that improve velocity, conversion, and cost efficiency

• Partner with Marketing to translate lead generation into predictable client starts and campaign ROI

• Anticipate bottlenecks and implement solutions to maximize throughput and client access

Process Design & Systems Optimization

• Architect scalable workflows, playbooks, and routing logic to streamline lead handling

• Partner with IT and Product teams to implement automation and system improvements

• Evaluate and enhance CRM/MarTech stack to enable faster response, cleaner data, and better reporting

• Lead continuous improvement initiatives (e.g. A/B testing, funnel redesigns, contact strategy enhancements)

Forecasting & Growth Planning

• Develop forecasting and capacity planning models by market and region

• Align growth operations planning with clinical capacity and market expansion priorities

• Build dashboards and reporting frameworks in collaboration with analytics to track KPIs and forecast accuracy

Cross-Functional Leadership

• Serve as the strategic counterpart to Marketing, Clinical Operations, and Recruiting

• Drive clarity on intake-to-start protocols, handoffs, and SLAs across teams

• Provide thought leadership on scaling patient acquisition, balancing efficiency with client experience

• Influence executive decision-making with data-driven insights and operational recommendations

Preferred Qualifications:

• Strategic Operator: Skilled at connecting growth strategy with execution to deliver results

• Systems Thinker: Experienced in building scalable processes and optimizing complex workflows

• Data Fluent: Comfortable using funnel analytics, forecasting, and experimentation to drive change

• Collaborative Leader: Trusted partner who fosters alignment across marketing, clinical, and operations teams

Qualifications:

• 5+ years of experience in growth, operations, or strategy in a healthcare or multi-site services environment

• Demonstrated success in leading growth operations or scaling acquisition systems at a senior level

• Strong background in process design, analytics, and performance optimization

• Proficiency with CRM/MarTech platforms and automation tools

• Excellent leadership, communication, and project management skills

Physical Requirements:

• Ability to exert up to 10 pounds of force and lift/move up to 10 pounds
• May include, without limitation, the following physical demands: sitting, typing and viewing a screen(s) for long periods of time

Additional Information

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy (https://www.acesaba.com/employees-privacy-policy/)