Director of Hotel Operations

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

The hotel is managed by Aparium Hotel Group, a Chicago-based, leading lifestyle hotel company owned and operated by industry veterans. The company’s growth is guided by its “Translocal Hospitality” philosophy, which is the belief that great hotels are a destination sought out by travelers and a place that thrives as a gathering hub for locals. Specializing in historic adaptive reuse projects, each of Aparium Hotel Group’s properties are independent brands and celebrate the specific neighborhoods and local community’s unique history of the distinct cities in which they reside. Jasper is a place located in the heart of downtown Fargo built on these values.

You are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged, a guest service story created by an employee’s intuition, and can strip a bed faster than the best housekeeper. Your career experience is eclectic and dynamic. You have great pride in having worked your way through a variety of rooms division and food and beverage department head roles. You have a special place in your heart for the people and teams you have worked with and developed during your career. You get excited for crunch response training and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable and not cookie-cutter.

You are highly organized and detail oriented. Your vision of a perfect hotel experience is an impeccably appointed guest room with a wonderful restaurant food, service and ambiance. In addition to a highly skilled and responsive team to support a superior product.

The Director of Hotel Operations reports to the General Manager. It is critical the person in this position possesses a diverse knowledge of hotel operations, financial acumen and sales and marketing. This individual is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the hotel. All leaders of Aparium are required to work hand in hand with their teams. Having the ability to be a soldier is as critical as being a general. As the Director of Hotel Operations, you will support and lead the Rooms Division, Food & Beverage, and Engineering. You will develop and lead the team to ensure innovative guest experiences, delivery of outstanding guest service, and training and developing a dynamic team. As the company continues to grow, succession planning is a strategic focus. Your presence should be primarily in the hotel operation, touring the hotel throughout the day, inspecting guest rooms and monitoring guest feedback in real time to ensure an exceptional guest experience.

You will also actively develop trusting and transparent relations with your peers on the Executive Committee and associates of the hotel. As a leader within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.