Director of Housekeeping

Overview

Director of Housekeeping at Fairmont Hotels & Resorts. The Director of Housekeeping is responsible for managing all aspects of the housekeeping department to ensure the highest level of cleanliness and guest satisfaction, overseeing a team of housekeepers, and aligning operations with brand standards.

Responsibilities

• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Foster positive cross departmental relationships to create a seamless experience
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Follow detailed cleaning standards as set through our ALL Safe - Stay Well, Forbes, Leading Quality Assurance and Accor's brand standards
• Ensure all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Oversee overall cleanliness, maintenance and ambience of designated areas including service areas
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Monitor the progression of work assigned to all housekeeping associates including supervisors and managers
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand
• Ensure ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Promote and ensure a clean and SAFE working environment, with continual emphasis on employee health and safety
• Actively participate on hotel committees and ensure strong departmental representation on all hotel committees and activities

Qualifications

• Bachelor's degree and/or Hotel Management degree an asset
• Previous experience in a similar role within a 5-star hotel a benefit (preferably 2 - 3 years)
• Computer literacy in Microsoft programs (Outlook, Teams, Word, PowerPoint, Excel) and a high level of administrative capability
• Ability to create a community which supports a collaborative environment focusing on colleague needs to build strong relationships
• Excellent interpersonal skills with ability to communicate with all levels of talent from diverse backgrounds
• Fluent spoken and written English

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Manufacturing

Industries

• Hospitality