Director of Human Resources

The Director of Human Resources provides leadership and oversight for core HR functions including Employee Relations, Talent Acquisition, and Benefits & Wellness. The role focuses on strengthening HR service delivery, supporting leadership effectiveness, and ensuring consistent people practices across the organization.

Reporting to the Senior Director of People and Culture, the Director plays a key role in translating the organization’s People & Culture strategy into effective operational practices. The position partners closely with leadership to support workforce initiatives, guide people management practices, and strengthen the employee experience.

The Director brings sound judgment, initiative, and continuous improvement to HR systems, processes, and leadership practices.

Essential Functions:

• Provide leadership and oversight of core HR operational functions, including Employee Relations, Talent Acquisition, and Benefits & Wellness.
• Lead and develop HR managers responsible for these functions, establishing clear expectations, accountability, and high standards of service delivery.
• Ensure consistent, responsive, and compliant HR practices across the organization while promoting continuous improvement in HR systems and processes.
• Advise leaders on employee relations matters, workplace challenges, and performance management practices to support effective team leadership.
• Oversee implementation of performance management practices that promote employee development, engagement, and organizational accountability.
• Support administration of the organization’s compensation framework, ensuring practices remain equitable, competitive, and fiscally responsible.
• Partner with the Directors of Diversity, Equity and Inclusion and Learning & Professional Development to align HR programs, systems, and practices across HR initiatives.
• Support organizational recruitment strategies and workforce planning efforts to attract and retain a diverse, qualified workforce.
• Provide oversight of employee benefits and wellness programs to ensure they remain competitive, sustainable, and responsive to employee needs.
• Serve as a strategic partner to the Senior Director of People and Culture in executing the organization’s People strategy.
• Monitor workforce trends and HR metrics to inform operational improvements and leadership decision making.
• Identify opportunities to improve HR policies, processes, and operational systems that strengthen organizational effectiveness and employee experience.

Position Requirements:

Education:

• Bachelor’s degree required in Human Resources, Business Administration, or related field. Master’s degree (e.g., MBA or MHRM) preferred.

Experience:

• 6+ years of progressive Human Resources experience, including experience leading HR initiatives, supervising HR professionals or overseeing HR functional areas.

Skills and Competencies:

• Comprehensive knowledge of employment law and HR compliance
• Strong leadership and team development capabilities
• Excellent communication, coaching, and interpersonal skills
• Strategic thinking with operational follow-through
• Demonstrated ability to lead cross-functional collaboration
• Commitment to equity, transparency, and continuous improvement
• Proficiency in Microsoft Office and HR platforms

Core Competencies:

• Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
• Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
• Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
• Honesty and Integrity: Be open and honest in all we do. Always maintain the highest level of integrity.
• Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
• Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
• Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
• Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
• Flexibility and Adaptability: Adjust approaches and behaviors to meet the constantly changing environment head-on and accomplish CBH and individual goals.
• Strive to adapt to, accept and embrace change within areas of responsibility.
• Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Leadership Competencies:

• Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas.
• Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others.
• Employee Development: Recognize and promote the necessity to hire, assess, develop and retain high quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback to help them develop and enhance performance.

Work Conditions (including travel, overtime required, physical requirements and occupational exposure):

• Must be able to travel within Philadelphia and surrounding counties.
• Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
• Ability to utilize computers and office equipment to complete daily work responsibilities.
• Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment is routinely needed.
• Must be able to adapt to continuous changes/demands of the job.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

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