Director of Human Resources

Job Title: Human Resources Director

Department: Human Resources

Reports To: Vice President of Risk & Compliance

FLSA Status: Exempt

Position Summary

The Human Resources Director provides strategic and operational leadership for all human resources functions within Carol Woods. This role partners closely with executive leadership to support a diverse workforce, ensure compliance with employment laws, foster a positive workplace culture, and align HR practices with the organization’s mission of serving residents with excellence, compassion, and respect.

The HR Director oversees recruitment and retention, employee relations, compensation and benefits, compliance, performance management, training and development, and HR systems, while serving as a trusted advisor to leaders and staff.

Essential Duties and Responsibilities

Strategic Leadership

Serve as a key member of the leadership team, providing guidance on workforce planning, organizational development, and change management
Develop and implement HR strategies that support the community’s mission, vision, values, and long-term goals
Analyze workforce metrics and trends to inform decision-making and improve retention and engagement

Employee Relations & Culture

Foster a positive, inclusive, and respectful workplace culture aligned with person-centered care values
Serve as a confidential resource for employees and leaders regarding workplace concerns, performance issues, and conflict resolution
Oversee investigations and ensure fair, consistent, and legally compliant employment practices

Recruitment & Retention

Lead recruitment strategies for the organization in a competitive labor market
Oversee onboarding processes to ensure new employees and students are well-prepared and engaged
Develop retention initiatives to reduce turnover and support employee satisfaction

Compensation, Benefits & HR Operations

Oversee compensation programs, benefits administration, and leave management
Ensure accurate HR records, reporting, and HRIS administration
Partner with finance and leadership on budgeting related to staffing, benefits, and compensation

Compliance & Risk Management

Ensure compliance with federal, state, and local employment laws and regulations, including those specific to healthcare and senior living environments
Oversee policies, handbooks, and procedures, updating as needed
Support audits, surveys, and regulatory reviews related to HR practices

Training & Development

Identify training needs and oversee leadership development, supervisory training, and compliance education
Support performance management processes, including goal-setting, evaluations, and coaching

Team Leadership

Lead, mentor, and develop the Human Resources team
Set priorities, delegate responsibilities, and ensure high levels of service and accountability

Qualifications

Education & Experience

Bachelor’s degree in Human Resources, Business Administration, or related field required

HR certification (PHR, SPHR, SHRM-CP/SCP) required

Minimum of 5–7 years of progressive HR leadership experience

Experience in senior living, healthcare preferred

Knowledge & Skills

Strong knowledge of employment law and HR best practices
Proven ability to build trust and credibility with employees at all levels
Excellent communication, coaching, and conflict-resolution skills
Experience with HRIS and payroll systems
Ability to balance strategic thinking with hands-on execution

Working Conditions

Primarily office-based with regular interaction throughout the retirement community

Why This Role Matters