Director of IT (PMO)

The Director of IT PMO is responsible for the direction and leadership of operational, financial, programmatic

and personnel activities for the IT Project Management Office (PMO). This position will oversee the team to

ensure clinical, operational, and strategic programs and projects meet ARH organizational goals and strategic

priorities.

This leadership role develops and implements IT PMO processes and policies, oversees IT PMO project

managers and works with other departments leaders to define, prioritize and manage projects and programs.

The director plays a critical role in establishing ARH approach to the full project life cycle, including project

initiation, planning, resourcing, execution, monitoring, control and completion.

Establish the standard methodology, governance, templates, and tools necessary for ARH to project manage, oversee, organize, and help drive IT initiatives, measure Critical Success Factors, prepare presentations, action trackers, and reports as needed.

Manage the IT PMO Project Managers and Team Leaders to ensure compliance with IT PMO methodologies, governance, and templates

Work with other corporate leaders and business sponsors to place IT PMO project managers in IT related initiatives with the appropriate skillsets and experience.

Ensure effective communication and stakeholder engagement activities making use of communication resources and reporting/tracking systems

Develop accountability processes to ensure project managers and/or team leaders and their teams are executing on key IT PMO priorities

Conduct research and analysis of market trends

Ensure project align with strategic plan and desired outcomes

Develop presentation materials including charts, graphs, and data representations as needed

Provide ongoing analysis and delivery of projects to maximize use of resources including time, people and money

Monitor project costs to maximize use of resources

Works with leadership team on wide ranging scope and insight into all company-related matters

Prepare presentations and updates for internal audiences, such as leadership reports or presentations for company-wide meetings

Organize and prioritize critical issues and required information to facilitate efficient decision making

Collaborate across multiple functional areas to provide oversight and guidance on key projects

Create insightful analytics and actionable summaries

Coordinates the work of professional, technical, and other IT staff including project managers, application managers & analysts and support staff for a given project.

Is directly responsible for the day-to-day support & coordination of all IT PMO functions and processes and strives to maintain the appropriate documentation, escalation, and progress of IT PMO projects and evaluation.

Is the escalation point of contact and is responsible for identifying any changes in cost, resource needs or timelines.

Making sure the IT PMO provides project management support for IT projects for all ARH locations as defined by the IT PMO standards and project criteria. Ensures communication with project stakeholders is appropriate and timely. Tracks costs associated with projects and ensures projects are delivered on time and on budget.

Keeps current on new developments in project management and plans for future upgrades and organizational changes.

Identifies, prioritizes, and addresses risks to protect ARH information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.

Maintains confidentiality, integrity, and availability of ARH information.

Complies with applicable internal and external policies, standards, laws, and regulation related to ARH information.

Provides leadership, development planning, motivation, and mentoring of IT PMO staff.

Reviews performance of IT PMO staff on an annual basis.

Act as a primary escalation point for critical IT issues.

Performs other related duties, tasks and responsibilities as required or assigned.

Bachelor’s Degree in Healthcare, Technology, Business, Education, Project Management, or related field.

PMP Certification Required

Master’s Degree in Healthcare, Technology, Business, Education, Project Management or related field.

Eight (8) years of project experience

Three (3+) years of complex project management experience

Demonstrated success leading large-scale projects and project teams spanning a large and complex enterprise

Prior management experience Required

Demonstrated success with team leadership and development

Ten (10) years of progressive project and management leadership experience including five (5) years with IT teams and projects, in a health system.

Leads with integrity

Maintains strategic orientation

Demonstrates business & financial acumen

Champions innovation

Manages execution

Leads & Develops people

Leading without direct authority

Leading highly empowered and self-directed teams

Communication

Lean management principles

Agility and mentorship

Advanced critical thinking, analytical and problem-solving abilities

Profeciency in project management

Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams

Demonstrated creativity and flexibility

Ability to operate in high-pressure situations

Excellent organizational skills

Demonstrated innovative approach to problem resolution

Ability to work collaboratively across ARH entities and disciplines

Demonstrated commitment to patient- and family centered care

Broad knowledge of modern health care administration practices and principles within a managed care environment and/or medical center.

Effective analytical ability in order to develop and analyze options, recommend solutions to and solve complex problems and issues

Demonstrated effective managerial and administrative leadership of clinical operations

Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing

Effective organizational, planning and project management abilities

Ability to function independently and deal with multiple, simultaneous projects.

Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement

Ability to demonstrate a commitment to quality and excellence

Ability to implement change in a positive, sensitive, and forward-thinking manner

Planning and problem solving

Developing goals and objectives, and establishing priorities

Inspires confidence, appropriate risk taking and achievement of high standards

Self-starter with a willingness to try new ideas

Positive, can-do attitude coupled with a sense of urgency

Good judgment and ability to act decisively at the right time

Ability to persuade others and develop consensus

Effective communication skills both in written and verbal presentation with a communication style that is open and foster trust, credibility and understanding

Ability to effect collaborative and promote teamwork

Ability to ensure a high level of customer satisfaction including employees, patients, visitors, referring physicians, and external stakeholders

Ability to create win/win solutions and relationships

Requirements gathering

Business Requirements capture and documentation

Process flows