Director of Learning & Development

Job Overview

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

Responsibilities

• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an 'Colleague Development Needs' analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long term growth and development for all colleagues
• Pro actively shape a service oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings