Director of Marketing & Communications

Mandarin Oriental Muscat is looking for a Director of Marketing and Communications to join our Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.

Managerial Duties: (Applicable for supervisors and above)
Leads and manages the department in accordance with Mandarin Oriental Standards and set hotel objectives
Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently
Ensures that departmental levels of KPIs are in line with hotel objectives
Always lead by example
Oversees monthly departmental expenses to ensure they are in line with annual budget
Interview and recruit colleagues as per job specifications and form an efficient and motivated team
Motivate, train, supervise, evaluate and discipline Marketing Operations colleagues
Attend managerial meetings if requested and participate actively in achieving productive results
Ensure team leaders are monitoring annual contracts, proactively assessing vendors or suppliers continuously
Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards
Conduct daily meetings with Managers and team colleagues to provide information on hotel business overview, upcoming marketing events, check on project status, provide guidance on projects and issues
Conduct appraisals, disciplinary actions, and performance reviews on a regular basis
Identify colleagues for further development or training needs
Monitor training plans and measurements for training needs
Ensure all audit requirements are met for LQA, MOQA, LQE, QTA and conduct regular self-audits

Customer Focus:
Respond to trade partners and guest inquiries or requests promptly, professionally, and with genuine passion.
Handle trade and guest complaints with empathy, courtesy, and the highest level of professionalism to ensure satisfaction and brand loyalty.
Meet with VIP guests, key media representatives, and top clients to build and strengthen long-term relationships.
Manage and maintain positive rapport with agencies, vendors, and suppliers, ensuring effective collaboration and mutual trust.

Departmental Duties
Brand To be the guardian and specialist of the Brand Communication Manual and provide guidance, advise on all brand related matters
Ensure clear understanding of brand guidelines or rules by internal and external stakeholders
Act as brand guardian for the hotel by constant monitoring and enforcing of brand guidelines
Keep up to date with the local and regional advertisement environment, particularly in the hotel, travel, luxury retail, fashion, beauty and luxury lifestyle sector
Monitor and report any advertisement campaigns from competitors
Provide feedback and recommendation on advertisements
Manage the advertisement plan to ensure it is in line with the hotel’s marketing objectives and budget
Ensure each advertisement insertion is brand compliant and culturally sensitive to the market
Assist the Director of Marketing & Commerce with the coordination of photo or video shoots
Identify areas for content development and share with Director of Marketing & Commerce.
Liaise with internal stakeholders to understand their needs in content development
Develop systems to manage the request for new branded items
Develop good rapport with photography and videography vendors
Assist the Director of Marketing & Commerce with the coordination, planning and implementation of marketing campaigns

Colleague Relations:
Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays
Be creative, energetic and willing to exceed expectations in order to motivate team colleagues and drive team spirit
Motivate and inspire the Marketing Communications team to continuously deliver aspirational content and capture interest from the market
Coach and train colleagues to increase colleague satisfaction and productivity
Immaculately groomed and articulate, highly professional appearance

Administration Duties:
Monitor and perform administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly budget/expense reports.
Prepare monthly reports
Ensure adequate public relations and marketing coverage during office and non-office hours
Assign and monitor departmental trainings

Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?