Director of Marketing & Communications

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental is expanding its presence in Egypt with the upcoming Mandarin Oriental, Luxor — a luxury resort destination set along the Nile in one of Egypt’s most historically and culturally significant locations. Located in Upper Egypt, Luxor is internationally renowned for its ancient temples, archaeological landmarks, and rich cultural heritage, attracting luxury leisure travellers from around the world.

Mandarin Oriental, Luxor will bring the Group’s legendary service, wellness, and culinary excellence to the destination, offering an elevated luxury resort experience rooted in local culture, craftsmanship, and immersive guest experiences.

About the job

Based at Mandarin Oriental, Luxor within the Marketing Department, the Director of Marketing & Communications is responsible for strategically planning, developing, implementing, and managing the resort’s annual marketing and communications initiatives.

The role oversees all aspects of the marketing and communications strategy, including media relations, digital marketing, consumer relationship management, social media, advertising, partnerships, brand identity and governance, ensuring fully integrated campaigns are delivered in alignment with the resort’s commercial objectives.

The Director of Marketing & Communications reports to the Director of Commercial Strategy.

As Director of Marketing & Communications, you will be responsible for:

• Developing and executing comprehensive marketing and communications strategies to support the resort’s positioning and business objectives
• Leading and managing all marketing disciplines, including digital, social media, CRM, content, brand management, and advertising
• Driving integrated campaigns in collaboration with Sales, Revenue, and Operations teams to support demand generation and revenue growth
• Managing media relations, PR initiatives, and strategic partnerships to enhance brand visibility and reputation
• Overseeing the marketing budget, ensuring effective allocation of resources and measurement of return on investment
• Leveraging market insights, competitive analysis, and guest data to refine strategies and enhance engagement
• Ensuring brand consistency across all channels and touchpoints in line with Mandarin Oriental standards
• Leading, mentoring, and developing the Marketing & Communications team
• Staying informed of industry trends, emerging platforms, and innovations to continuously evolve the resort’s marketing approach
• Managing reputational risks and supporting crisis communications where required

As Director of Marketing & Communications, we expect from you:

• 7–10 years of progressive Marketing & Communications leadership experience, ideally within luxury hospitality or lifestyle brands, at property or cluster level
• Demonstrated experience in developing and executing integrated marketing campaigns within the luxury segment
• Strong understanding of digital marketing, social media, CRM systems, and data-led decision making
• Experience working with global brands, ensuring consistency across all communication channels
• Strong leadership capability, with experience managing and developing high-performing teams
• Sound commercial awareness, with the ability to align marketing initiatives to business outcomes
• Excellent communication and stakeholder management skills
• High level of organisation, attention to detail, and ability to operate in a dynamic environment
• Degree in Marketing, Communications, Business, or a related field; advanced qualifications are advantageous
• Fluency in English is required; Arabic is preferred. Additional languages are an advantage

Key Competencies and Expertise

• Luxury Market Insight: Understanding of ultra-luxury consumers, travel trends, and competitive dynamics
• Strategic Thinking: Ability to translate business objectives into effective marketing strategies
• Brand Stewardship: Maintaining and enhancing brand identity across all channels
• Creative Direction: Guiding the development of content and campaigns aligned with luxury positioning
• Digital Capability: Knowledge of digital ecosystems, social platforms, and performance analytics
• Business Acumen: Understanding of the commercial drivers within a luxury resort environment

Personal Attributes

• Professional and refined communication style aligned with a luxury brand
• Forward-thinking and proactive approach to innovation and market trends
• Strong cultural awareness and ability to work in an international environment

Our commitment to you

Learning & Development
Your success is our success. We craft unique learning and development programmes for every stage of your career.

MOstay
As a member of the #MOfamily, you can stay with us wherever you go in the world, with complimentary nights and preferential rates.

Health & Colleague Wellness
Your wellbeing matters. A range of health and wellness programmes are available to support a balanced lifestyle.

Competitive salary and benefits package

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