Director of Nurse Navigation

This position is incentive eligible.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Director of Nurse Navigation today with HCA Healthcare.

Candidates preferred location is the Richmond, VA market.

Job Summary and Qualifications

What qualifications you will need:

The Director of Patient Navigation will drive operational excellence for HCA’s navigation program, specifically ensuring delivery of high quality, evidence-based care through program development under the direction of the Care Navigation leadership team and in collaboration and alignment with Corporate and Division Service Line leadership teams. The Director will serve as a regional leader for executing mid and long-range strategic initiatives to optimize operational performance and coordinate various operational tactical plans while tracking performance against key performance indicators. He/she will provide expertise, initiative, leadership and programmatic oversight to division and facility leadership across navigation programs in their respective region to elevate navigation program performance and ensure high-quality healthcare services for HCA patients. The Director will provide oversight and leadership to the Manager and Supervisors (as applicable) of Care Navigation and further support for both local and remote nurse navigators.

Patient navigation programs function to support the navigation of patients through complex healthcare environments for the optimization of care and outcomes, while maximizing patient retention. Navigators facilitate patient follow-up through coaching, information transfer, and communication in order to improve continuity of care, enhance the medical management of complex disease, and streamline the intervention process. Navigators guide patients through the health care system by identifying barriers to care, linking to needed resources, and ensuring adherence to medical treatment plan.

In this role you will:

• Collaborate with division and facility leadership teams and Corporate leadership to implement program improvements that are consistent across the enterprise
• Execute on strategic initiatives to maximize navigation to support service line goals
• Collaborate with service line leaders to ensure connectivity, intelligence sharing, and alignment
• Motivate and lead a high-performance team of navigation managers across service lines; attract and retain talented team members, provide mentoring and develop top talent potential
• Develop a thorough understanding of the different service line navigation programs
• Evaluate quality and effectiveness of division navigation programs, analyzing appropriate internal and external data to identify opportunities to improve service and outcomes
• Educate key stakeholders on the role and benefits of navigation programs through ongoing outreach
• Identify and implement strategies to improve patient retention through navigation tactics
• Monitor and report out on program performance, including programmatic, outcome, and financial metrics with a focus on efficient, actionable communications
• Implement and provide ongoing support for group network navigation model that will support all navigation services across the enterprise
• Develop and leverage excellent working relationships with Corporate Executives and Service Line Leaders, Division leadership, Division Service Line Leaders, Facility CEOs, COOs and VPs, relevant physicians, Marketing Directors and other key stakeholders as appropriate
• Identify, develop and maintain relationships with strategic physician partners, in collaboration with the division’s Physician and Provider Relations team
• Collaborate with Division, Corporate and Service Line leadership in evaluating the FTEs needed to support Service Line navigation, including expansion and realignment of various navigation programs.

Qualifications that you will need:

• Bachelor’s degree - Required
• 5+ years of experience in a leadership role - Required
• 3+ years of experience in program development - Preferred
• 1+ year(s) of experience in service line leadership – Preferred
• Ability to travel up to 50%

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Director of Nurse Navigation opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.