Director of Operations

Overview

PTD FITNESS Dubai, United Arab Emirates (On-site)

Position: Operations Manager - Growth & Execution

Company: PTD Fitness

Location: Dubai

Industry: Health & Wellness Personal Training Services

Level: Senior Management

Reporting To: Chief Executive Officer (CEO)

This is a critical leadership role for a commercially-minded operator with experience, and a strong track record of translating strategic vision into operational execution. The role demands a leader who brings both discipline and agility, capable of managing complexity while fostering innovation and speed.

Key Responsibilities

• Operational Leadership: Lead day-to-day business operations across all key functions-client fulfillment, scheduling, onboarding, and internal support-to ensure operational integrity and excellence.
• Performance Management: Design, implement, and oversee KPI frameworks across departments. Establish a culture of accountability, precision, and continuous performance improvement.
• Scalability & Process Optimization: Build and optimize internal systems (CRM, automation tools, scheduling and service delivery processes) to enable scale and efficiency across the organization.
• Strategic Execution: Work in close partnership with the CEO and CFO to drive key strategic initiatives, align team goals with company objectives, and ensure cross-functional execution.
• Team Enablement: Lead and mentor department heads and frontline teams. Instill clarity, alignment, and leadership accountability across all operational roles.
• Client-Centric Experience: Ensure the operational infrastructure delivers an exceptional client journey, reinforcing the company's premium brand and retention objectives.
• Risk & Capacity Management: Anticipate growth-related challenges and proactively plan for resource allocation, system improvements, and service delivery capacity.

Candidate Profile

• Direct-to-Consumer (DTC): Candidates from e-commerce or subscription-based businesses who have experience scaling operations, optimizing CRMs, and automating workflows.
• Fitness & Wellness Franchises: Professionals from boutique gyms, wellness retreats, or fitness chains who understand client retention, fulfillment, and scaling service-based businesses.
• Hospitality: Leaders from high-end hotels or resorts who excel in operational efficiency, team management, and delivering premium client experiences.

We're looking for a strategic leader with a passion for execution.

• 7-10 years of experience in senior operations roles within high-performance, service-based organizations-ideally in fitness, wellness, hospitality, or direct-to-consumer sectors.
• Proven leadership in a $10M+ revenue company, or direct experience scaling a business to that level.
• Expertise in designing KPI frameworks, operational systems, and scalable workflows.
• Strong technical proficiency with CRMs, scheduling platforms, automation tools, and business intelligence systems.
• Comfort thriving in entrepreneurial, high-velocity environments, balancing strategic vision with hands-on execution.
• Exceptional organizational skills, data-driven decision-making, and the emotional intelligence to lead through influence.

Why Join PTD Fitness

PTD Fitness stands at a defining moment in its growth trajectory. This role offers the chance to leave a lasting mark on a category-defining company, working closely with a visionary founder and a driven team. You'll join an organization with strong market positioning, proven demand, and the agility of a startup-backed by the momentum of a market leader.

How to Apply

Click on the link and apply