ClubHouse Manager - Chinese

Duties and Responsibilities – Clubhouse Manager

1. Operations Management

• Oversee the day-to-day operations of the clubhouse, ensuring a welcoming and well-maintained environment for members and guests.
• Supervise housekeeping, maintenance, and front-of-house teams to ensure high service standards.
• Develop and implement operational procedures, checklists, and schedules to maintain efficiency.

2. Member Services & Experience

• Ensure members receive exceptional service and a consistent, high-quality experience.
• Handle member inquiries, feedback, and complaints promptly and professionally.
• Organize and oversee member events, activities, and social programs to enhance engagement and satisfaction.

3. Staff Supervision & Training

• Recruit, train, schedule, and evaluate clubhouse staff.
• Conduct regular team meetings to align on service standards and operational goals.
• Foster a positive and motivated work environment that promotes teamwork and accountability.

4. Financial & Administrative Management

• Monitor clubhouse budgets, expenses, and revenues to ensure cost-effective operations.
• Prepare reports on operational performance, member feedback, and financial results.
• Manage inventory, procurement, and vendor relationships for clubhouse supplies and services.

5. Facility & Safety Oversight

• Ensure all clubhouse areas are safe, clean, and compliant with health and safety regulations.
• Coordinate repairs, maintenance, and inspections with the facilities or maintenance team.
• Implement preventive maintenance plans to preserve clubhouse assets and amenities.

6. Event Coordination

• Plan and execute private and corporate events, from scheduling to post-event evaluation.
• Liaise with catering, entertainment, and external vendors to ensure seamless event delivery.
• Promote clubhouse facilities for private bookings and community gatherings.

7. Communication & Relationship Management

• Maintain effective communication between management, staff, and members.
• Build strong relationships with members to understand their preferences and needs.
• Collaborate with marketing teams to promote events, memberships, and special offers.