Director of Operations

About Us

Since 1976, Shenandoah has been a trusted leader in the trenchless construction industry, combining decades of experience with cutting-edge technology to deliver turnkey solutions. Our extensive fleet—including hydraulic cleaning trucks, video inspection units, test and seal equipment, and heavy machinery—allows us to manage projects of any size, backed by a skilled team of managers, estimators, and superintendents. We are equipped to mobilize crews beyond our target area to provide reliable, efficient service wherever it’s needed.

For over 40 years, we have partnered with our customers to extend the life of their infrastructure, maximize budgets, and implement strategic maintenance and rehabilitation programs. By staying at the forefront of industry-changing technologies, Shenandoah ensures every project is completed safely, efficiently, and to the highest standards, delivering long-term value and peace of mind to our clients.

Position Overview

The Director of Operations is responsible for overseeing and managing all operational aspects of Shenandoah General Construction’s projects and field teams. This role ensures projects are executed efficiently, safely, and on budget while maintaining the company’s high standards for quality. The ideal candidate is a strategic, results-driven professional who can lead and develop teams, optimize workflows, and implement best practices across multiple projects and departments.

What You'll Do

• Oversee day-to-day operations of multiple branch locations, including scheduling, budgeting, and resource allocation.

• Lead, mentor, and develop project managers, field supervisors, and operations staff to ensure high performance and adherence to company standards.

• Develop and implement operational policies, procedures, and best practices to improve efficiency, quality, and safety.

• Collaborate with executive leadership on strategic planning, business growth initiatives, and process improvements.

• Ensure all projects comply with safety regulations, local codes, and quality standards.

• Monitor project performance, budgets, and timelines, providing actionable insights for continuous improvement.

• Identify operational risks and implement corrective measures proactively.

• Foster a culture of accountability, collaboration, and continuous improvement across field and office teams.

• Assist with special projects or cross-functional initiatives as needed.

• Travel to job sites and branch locations as needed to oversee operations and support field teams.

Required Qualifications

• 7–10 years of experience in construction or related operational management.

• 3–5 years in a supervisory or leadership role.

• Strong knowledge of construction processes, project management, budgeting, and safety compliance.

• Proven leadership, communication, and problem-solving skills.

• Ability to manage multiple projects, prioritize tasks, and make independent strategic decisions.

• Familiarity with construction software, project management tools, and reporting systems.

Preferred Qualifications

• Experience in trenchless construction or infrastructure projects.

• Track record of improving operational efficiency, project delivery, and team performance.

• Experience managing large teams and coordinating multiple field and office departments.

Perks of the Job

• Competitive Salary

• 401(k) + Company Match

• Comprehensive Medical, Dental, and Vision Insurance

• Company-paid life insurance

• Paid Time Off (PTO)

• Opportunities for career advancement and professional growth

Shenandoah is an Equal Employment Opportunity (EEO) employer committed to fostering a diverse and inclusive workforce.