Director of Operations

Join the GDI Family!

One provider. One solution. All your facility maintenance services.

GDI provides unequalled capability and expertise in the facility services sector across Canada and the United States. Our broad knowledge and competencies in integrated facility services will contribute to the success of our business partners. With nearly a century of experience, our excellent service delivery distinguishes us from other facility services providers. Our team of over 30,000 individuals offer innovative cleaning techniques, best-in-class capabilities, and unrivaled experience.

Summary:

Responsible for organizing, directing, and controlling operational activities across division, to achieve specified cost and profit objectives and ensure that all work is performed in accordance with contract specifications across our clients.

Essential Duties:

• Possess a detailed knowledge of the operations at each site (contract, scope of work, building type, client nuances, etc..).
• Assure the delivery and execution of all contracted janitorial services within the division.
• Build and maintain long-term relationships with key decision-makers at all client locations.
• Maintain frequent communication and contact across all client sites via phone calls, emails, and site visits.
• Review financial performance regularly to forecast spend and adjust as needed.
• Prepare and develop financial and operational reports weekly and monthly.
• Work closely with supervisors and managers to develop their operational knowledge and management capabilities.
• Continuously monitor the overall performance of each site and make appropriate changes as needed.
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner.
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment.
• Negotiate modifications to compensation or staffing plans based on site specific needs.
• Work with sales team to develop and grow the business / represent the GDI brand.

Supervisory Responsibilities

Oversight of all employees within the division with direct supervision of all employees reporting to sites within territory including but not limited Account Managers, Area/District Managers, and Regional Operations Managers.

Qualifications:

• 7+ years of multi-unit, high volume Operations Leadership within Commercial Cleaning space.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

GDI is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.