Post Sale Manager, Americas - Operations

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Post Sale Manager, Americas - Operations

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments, or in one of our more Operational teams, we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing fresh ideas whilst not forgetting our shared values; Integrity, Excellence, Innovation, Responsibility & Relationships. Colleagues across all departments are truly passionate about what they do and it is inspiring to work with industry leaders across our business.

Why This Role Matters

Leading the regional Post Sale Service team, Post Sale Service Manager, Americas, will be responsible for the delivery of post-sale, transactional client service for all auction transactions sales in the United States. Working closely with local stakeholders and the global post-sale service teams to ensure consistency, the Post Sale Service Manager is also responsible for continuous improvement in transactional service delivery and the client experience; identifying opportunities, understanding challenges and creating solutions.

How You'll Make an Impact

Responsibility for the day to day management of the Post Sale Services team, including recruitment, organizational structure, training and development, resource deployment and performance management. Build high performing teams and foster talent.
Responsible for ensuring the delivery of transactional post-sale client service, including pro-active communication, payments, shipping, storage, in-person collections, and other various service needs.
Ensure services meet the client experience blueprint. Ensure that internal, end to end processes are supporting the target client experience.
With appropriate stakeholders, identify opportunities for improvement. Where applicable, lead projects to address issues or improve service levels.
Maintain close relationships with Specialist Departments, Client Advisory, Regional Offices and other client facing colleagues. Ensure that accountability is brought to life through good communication and an understanding of needs.
Maintain strong ties with key stakeholders across the business. Ensure productive and well aligned collaboration, in particular with Client Services, Client Accounts, Art Transport, Logistics & Inventory Management, and Bids.
Work with other regional heads of post-sale services to maintain globally consistent client communication service standards, cadence, and internal processes.
Demonstrate business judgement in service recovery situations.
Responsibility for careful tracking of operational activity. Track KPI’s against Critical Success Factors and garner insight and make recommendations through critical analysis.
Responsibility for developing and participating in solutions for proactive aged inventory management
Responsibility for involving the Post-Sale Services team in company-wide initiatives, like sustainability, digital innovation, and ED&I
Responsibility to lead company wide training on Exceptional Client Experience

What you’ll bring to the team

Commitment to exceptional client service
Experience managing large teams
Resourceful, innovative, and pro-active
Excellent communication skills and ability to influence and lead change.

Good working knowledge of relevant ERP systems and other key applications. JDE and Salesforce knowledge preferred.
Strong awareness of overall business activities and ability to communicate relevant information effectively across all business levels.
Strong information management skills, including the ability to organize information and understand key metrics, work cross-departmentally with other groups to resolve and/or improve service delivery, perform root cause analysis.
Ability to remain calm in stressful situations.
Proven time/task management and problem solving abilities.
Ability to build strong relationships internally and externally and be an ambassador for Post Sale Services.
Able to work in a fast paced multi-tasking environment

What’s great about working for us

Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)
401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)
Life Insurance - 3x base salary (100% paid by Christie’s)
Disability Insurance (100% paid by Christie’s)
Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
Fitness reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
Annual Discretionary Performance Bonus Plan
Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month
Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
Perks and Discounts through Zo and Plum Benefits

Closing Date: December 8th, 2025

Christie’s reserves the right to change company benefits at any time

Christie’s, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, Christie’s Inc. ensures equal opportunity to all employees and applicants, regardless of race, color, age, sex, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability status for service in the United States Armed Forces.

Compensation Range

Salary: $90,000.00 - $110,000.00

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