Director of Operations Transport

Director of Operations – Bus Transport (Hajj & Umrah Fleet)

Location:

Saudi Arabia - Makkah

Job Summary:

We are seeking an experienced and highly capable Director of Operations to lead and manage a rapidly growing transport business specializing in Hajj and Umrah services.

The company currently operates a fleet of 50+ buses, expanding to 150+ vehicles, and requires a strong operational leader to ensure efficiency, reliability, and full control across all transport activities.

This role is responsible for end-to-end operational performance, including fleet management, driver oversight, maintenance, service delivery, and reporting to ownership.

Key Responsibilities:

Fleet & Operations Management

• Oversee daily operations of the entire bus fleet across multiple locations
• Ensure maximum fleet utilization and minimal downtime
• Monitor and manage dispatch, scheduling, and route planning
• Implement systems to track daily fleet status, trips, and performance

Driver & Staff Management

• Manage drivers, dispatchers, and operational staff
• Enforce discipline, attendance, and performance standards
• Handle recruitment, training, and performance evaluations

Maintenance & Asset Control

• Ensure all vehicles are maintained to high operational standards
• Implement preventive maintenance schedules
• Reduce breakdowns and operational disruptions

Cost & Efficiency Control

• Monitor fuel consumption and prevent misuse
• Identify inefficiencies and implement cost-saving measures
• Improve revenue per bus and operational margins

Reporting & Performance Tracking

• Establish and maintain real-time reporting systems
• Provide daily, weekly, and monthly operational reports
• Track KPIs such as utilization, downtime, trip completion, and incidents

Incident & Risk Management

• Oversee handling of breakdowns, delays, and customer complaints
• Ensure compliance with safety and regulatory requirements
• Implement corrective actions to prevent recurring issues

Client & Service Delivery

• Ensure high service quality for Hajj and Umrah clients
• Coordinate with agents, partners, and stakeholders
• Maintain strong operational relationships with clients

Requirements:

• Minimum 5 years experience in transport / fleet operations
• Proven experience managing large bus fleets (50+ vehicles minimum)
• Experience in Hajj / Umrah transport operations (highly preferred)
• Strong leadership and team management skills
• Experience implementing operational systems and reporting structures
• Deep understanding of fleet maintenance and logistics
• Ability to manage high-pressure, large-scale seasonal operations

Ideal Candidate:

• Highly structured and data-driven
• Strong problem-solver with hands-on approach
• Able to take full ownership of operations without constant oversight
• Experience scaling transport operations

What We Offer:

• Leadership role in a rapidly growing transport business
• Opportunity to build and structure operations from the ground up
• Competitive salary based on experience

Job Type: Full-time

Work Location: In person