Director of Patient Financial Services (Remote)

Discovery Behavioral Health
Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating disorders, mental health, and substance use and places a high priority on seeking employees who share our passion for improving the lives we serve.
Since 1997, Discovery Behavioral Health has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Position Summary:
The Director of Patient Financial Services will lead the patient access function for Discovery Behavioral Health (DBH), ensuring efficient, compliant, and patient-centered operations. This role oversees all aspects of patient access, including insurance verification, financial clearance, front-end revenue cycle processes, and vendor relationships. Additionally, the Director will oversee two key teams: the Verification of Benefits (VOB) Team and the Financial Coordinator (FC) Team, ensuring their activities are coordinated, efficient, and aligned with DBH’s operational goals. The Director of Admissions Financial Ops will evaluate, select, and manage vendor partnerships to support operational excellence and optimize patient access workflows while providing strategic direction and operational oversight to the VOB and FC teams. The ideal candidate will have extensive knowledge of healthcare regulations, payer guidelines, vendor management, and best practices in patient access and revenue cycle management. This individual will demonstrate strong leadership, analytical, and communication skills while ensuring the VOB and FC teams deliver high-quality, patient-focused service in alignment with DBH’s organizational objectives.

Essential Job Functions:

• Leadership and Management
• Provide strategic direction and operational oversight for all patient access functions, ensuring efficient workflows and staff alignment.
• Foster a culture of accountability, collaboration, and continuous improvement within patient access teams.
• Vendor Selection and Management
• Identify and evaluate vendors to support patient access operations, including software solutions, third-party verification services, and merchant services.
• Serve as the primary liaison between DBH and vendors, addressing issues, facilitating collaboration, and ensuring optimal utilization of vendor services.
• Process Improvement
• Identify and implement opportunities for workflow redesign and efficiency improvements across patient access processes.
• Utilize data analytics to monitor key performance indicators (KPIs), identify trends, and develop actionable recommendations.
• Collaboration and Communication
• Partner with the Vice President of Revenue Cycle and other functional leaders to optimize patient access and front-end revenue cycle processes.
• Proactively communicate updates, challenges, and progress to stakeholders, fostering alignment and shared accountability.
• Training and Development
• Develop and deliver training programs for patient access staff to ensure a thorough understanding of compliance, systems, and best practices.
• Mentor and develop team members to promote professional growth and retention.
• Data Analysis and Reporting
• Analyze performance data to support decision-making, process improvements, and revenue optimization efforts.
• Prepare reports and dashboards to communicate performance metrics to leadership.
• Program/Project Management
• Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Knowledge, Education, & Experience:
To perform this role successfully, an individual must possess the following qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field; Master’s degree preferred.
• Minimum of 5 years of progressive management experience in patient access or healthcare revenue cycle management.
• Proven experience in vendor evaluation, selection, and relationship management.
• In-depth understanding of healthcare billing, insurance eligibility, payer guidelines, and compliance requirements.
• Exceptional analytical skills with the ability to interpret data, identify trends, and drive performance improvements.
• Outstanding leadership and interpersonal skills, with a proven ability to collaborate and influence at all organizational levels.
• Proficient in healthcare systems and applications, including patient access software and data analytics tools.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.