Director of Plant Operations

The Director of Plant Operations is responsible for planning, organizing, and directing the maintenance, life-safety, housekeeping/environmental services , and general repair of the community’s physical plant to ensure a safe, comfortable, tour-ready environment for residents, families, and team members. This role partners closely with clinical, life enrichment, dining, and administration to meet regulatory requirements and deliver excellent resident service.

Responsibilities

• Lead day-to-day maintenance operations, ensuring timely completion of resident and staff work orders.
• Operate and maintain building systems: HVAC, electrical, plumbing, elevators, fire alarm/sprinkler, emergency lighting, generators, and access control.
• Establish and execute a preventive maintenance program; maintain binders/records and metrics.
• Conduct daily exterior/interior rounds; promptly corrects issues to keep the community tour-ready at all times.
• Maintain an up-to-date emergency vendor list; ensure coverage when off-site.
• Serve as Safety Officer for the community; supervise fire protection and prevention programs and workplace safety initiatives.
• Plan and document required drills
• Ensure compliance with OSHA and applicable state/local codes; maintain Safety Data Sheets
• Coordinate property surveys/inspections with authorities having jurisdiction
• Partner with Infection Prevention/Clinical leadership and the QA/Safety/Infection Control Committee; attend meetings and close out action items.
• Enforce chemical safety, PPE, cart security, laundry/linen handling, and infection-prevention protocols.
• Coordinate and complete resident maintenance requests (plumbing, electrical, HVAC, lighting) with clear communication and service-level targets.
• Support apartment turns/move-ins and unit readiness to reduce vacancy days.
• Solicit bids, select vendors per policy, and manage contractor performance and documentation (COIs, W-9s, permits).
• Track maintenance procedures/expenditures and provide recommendations for capital replacement and lifecycle planning.
• Prepare the annual department budget (supplies, equipment, staffing) and manage to target.
• Maintain accurate inventories, parts, and supplies with cost control.
• Hire, schedule, train, and evaluate maintenance and staff; coach for safety, hospitality, and technical performance.
• Set clear standards for on-time work orders, PM completion, cleaning quality, and customer service.
• On-call for after-hours emergencies, including evenings/weekends, with rotating coverage plan and vendor escalation procedures.
• Perform other duties as assigned in support of resident safety, comfort, and satisfaction.

Qualifications:

• Must have a High School diploma or GED
• Five years of maintenance experience
• Two years of supervisory experience
• Knowledge of senior housing and state regulations
• Valid and applicable state drivers’ license and no major driving violations for the past three years