Director of Policy Implementation

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Director of Policy Implementation
Job Title: Director I
Agency: Health & Human Services Comm
Department: AES Policy & Quality AC
Posting Number: 9884
Closing Date: 10/22/2025
Posting Audience: Internal and External
Occupational Category: Management
Salary Group: TEXAS-B-26
Salary Range: $6,377.50 - $8,581.66
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: MIDLAND
Job Location Address: 3401 NORTH A ST
Other Locations: Austin
MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0
97E0,SEI15

Brief Job Description:

Essential Job Functions (EJFs):

Lead and supervise the Policy Implementation Team, comprised of four Management Analyst IV who act as subject matter experts and product owners for policy projects.

Set strategic objectives, define success metrics, and align project priorities with division goals.

Translate policy requirements into system impacts, including tables, eligibility logic, and processes, to support IT development and implementation.

Partner with Program Policy, IT, Field Operations, Training, and Quality Management to plan and execute successful implementations.

Identify process gaps, resource needs, and risks, and develop strategies to address them.

Assign and align staff resources to projects based on scope, skill sets, and priority.

Apply project management methods to track deliverables, milestones, and outcomes.

Evaluate project implementation success with defined measures; recommend improvements.

Serve as a connector across AES teams to ensure policy changes are translated into practice effectively.

Promote a culture of learning, innovation, and problem-solving within the team.

Knowledge, Skills and Abilities (KSAs):

Knowledge of health and human services programs, including Medicaid, Children's Health Insurance Program (CHIP), Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and Medicaid for the Elderly & People with Disabilities (MEPD).

Knowledge of large-scale eligibility systems (such as TIERS) preferred.

Knowledge of project management practices, including product ownership.

Skill in working collaboratively with diverse teams and stakeholders.

Skill in identifying process gaps and aligning resources to meet project goals.

Ability to adapt to changing priorities and develop creative solutions.

Strong communication skills for both technical and non-technical audiences.

Ability to lead, coach, and motivate a team in a dynamic environment.

Registrations, Licensure Requirements, or Certifications:

Initial Screening Criteria:

A bachelor’s degree from an accredited university is required, but 4 years of relevant work experience can be substituted for a degree.

Four years of experience in project management, policy, program administration, or IT.

At least one year of supervisory or managerial experience.

Experience with TIERS or another large eligibility system preferred.

PMP certification, Agile/Scrum Product Owner, or Lean Six Sigma training is preferred.

Additional Information:

Occasional travel within Texas is required.

Flexible telework options are available in accordance with HHSC policy.

Applicants selected for hire will be required to pass background and other due diligence checks.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.