Director of Quality Control

About Hensel Phelps:

Founded in 1937, Hensel Phelps specializes in building development, construction and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

This role is responsible for developing, leading, and maintaining a company-wide quality program for all construction operations. This position will lead initiatives to ensure consistent execution of quality assurance and control practices across all project phases from preconstruction through commissioning. This role will manage the implementation of ISO 9001:2015-based quality systems for selecting public or private projects requiring certification or ISO-aligned processes. This position plays a vital role in maintaining client trust, minimizing risk, and delivering excellence in all phases of the quality process.

Essential Duties:

Quality Program Leadership

• Implement and manage the company-wide Quality Management System (QMS) for all projects.

• Provide strategic direction and oversight for all QA/QC policies, procedures, and field practices across multiple business units and regions.

• Provide guidance, leadership, and direction to a national team of senior quality control managers, field QC staff, and operations personnel to ensure consistency and excellence.

• Promote consistency in core roles and responsibilities of all roles within the quality control teams. ISO 9001 Certification & Compliance (Select Projects)

• Lead the development and implementation of ISO 9001:2015-compliant QMS documentation, including quality manuals, procedures, and records.

• Management Representative for ISO-certified projects, ensuring compliance through internal audits, risk assessments, and performance evaluations.

• Coordinate with third-party auditors and certification bodies for initial ISO certification, surveillance audits, and re-certifications.

• Educate project teams and business units on ISO requirements and ensure appropriate training and document control practices are in place. Project Execution & Oversight

• Develop standard processes for reviewing project-specific quality plans (PSQPs) to ensure they meet contractual, regulatory, and corporate standards.

• Provide oversight of regional quality audits and inspections, ensuring effective implementation of plans, submittal reviews, mock-ups, and testing protocols.

Risk Management & Continuous Improvement

• Utilize root cause analysis tools and nonconformance data to identify systemic issues and develop proactive improvement strategies.

• Analyze performance data and implement metrics/KPIs to track quality trends both regionally and across the enterprise and recommend improvement opportunities.

Training & Organizational Development

• Develop and deliver training programs focused on quality control standards, ISO 9001 principles, inspection protocols, and lessons learned.

• Identify regional best practices and promote adoption across the enterprise.

• Identify gaps in current training QC training resources and work with CIT to develop learning and training resources to fill gaps.

• Identify university programs, technical schools, and other pathways to recruit quality control professionals at the college/university level. Client & Stakeholder Relations

• Support preconstruction teams with design-phase constructability reviews and specification development to improve project quality outcomes.

Systems Standardization & Technology Integration

• Standardize and manage the selection, implementation, and maintenance of software systems that support the QA/QC process (e.g., InEight, Project Sight, Build Cognition, internal tools, etc.).

• Develop company-wide protocols for consistent quality documentation, issue tracking, inspections, and reporting within digital platforms.

• Collaborate with IT, VDC, Design & Sustainability, project teams, and vendors to optimize software functionality for field and office users.

• Ensure consistent training and user adoption of QA/QC technologies across all regions and departments.

• Stay current with emerging construction quality technologies and make recommendations for continuous improvement.

Required Qualifications:

Bachelor’s degree in construction management, civil engineering, architecture, or a related field preferred.

• 10+ years of experience in commercial vertical construction, with at least 5 years in a QA/QC leadership role.

• Fluency in the Company’s QCM processes, including implementation of design quality control, the Six-Step Quality Control process, quality tracking and reporting.

• Exhibit excellent communication and organizational skills.

• Valid Driver’s License.

• Solid problem-solving skills and ability to exhibit consistent and competent judgement.

• Proven management capabilities having demonstrated the ability to delegate tasks and motivate direct reports

• Extensive expertise in quality systems implementation, field quality control, and trade coordination.

• Familiarity with industry codes and standards (IBC, ASTM, ACI, AISC, ICC, etc.).

• Proficiency with construction technology platforms (e.g., Project Sight, Bluebeam, Track3D, MS365, Oracle OPC, etc.).

• Preferred certifications: Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Construction Quality Management (CQM-C) by USACE/NAVFAC.

Compensation Range (Colorado Only)

$108,000.00 - $120,000.00 USD annually

• Eligible for company phone or cell phone reimbursement (up to $900 annually)

• Eligible for vehicle allowance (up to $16,200 annually)

• Qualified retirement account contribution (up to 15% of base salary annually)

Additional Benefits:

Hensel Phelps provides generous benefits for our full-time employees.

• Eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, and long-term disability

• Employee assistance program (EAP)

• 22 days (15 PTO, 7 holidays) of paid time off accrual beginning upon hire

• Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment)

Physical Work Classification & Demands:

Light Work. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

• The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read/see, speak, push, pull, lift, stand, and finger/type. The frequency of each action varies by workflow and office activity.

• Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.

• Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.

• The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.

• Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.

• Constantly reads written communications and views email submissions.

• The person in this position regularly sits in a stationary position in front of a computer screen.

• Visual acuity and ability to operate a vehicle as certified and appropriate.

• Rarely exposed to high and low temperatures.

• Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.

Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility

• Substance Abuse Screening

• Physical Exam (if applicable)

• Background Checks for Badging/Security Clearances (if applicable)

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity employer. Hensel Phelps is committed to engaging in affirmative action to increase employment opportunities for protected veterans and individuals with disabilities. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity and expression, domestic partner status, pregnancy, disability, citizenship, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)