Director of Rooms

About The Red Palace

A symbol of Saudi Arabia’s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.

Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom’s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.

Job Details

Job Title: Director of Rooms.

Reports to: General Manager.

Job Purpose

The Director of Rooms is a key leadership position responsible for overseeing all aspects of the guest experience in the rooms division of the Palace.

Reporting to the Managing Director, the Director of Rooms plays a critical role in ensuring the highest standards of service, guest satisfaction, and operational efficiency within the rooms division.

This position requires exceptional organizational skills, strong leadership abilities, and a passion for delivering a personalized and memorable guest experience.

Responsibilities

Guest Experience

• Ensure the delivery of exceptional guest experiences by maintaining high service standards and attention to detail throughout the rooms division.
• Develop and implement strategies to consistently exceed guest expectations and enhance guest satisfaction.
• Monitor guest feedback and implement necessary measures to address any issues or concerns promptly.
• Foster a guest-centric culture among the rooms division staff, emphasizing personalized service and attention to detail.

Operational Efficiency

• Oversee the day-to-day operations of the Front of House and Housekeeping
• Develop and implement operational policies and procedures to optimize efficiency and productivity.
• Monitor and analyze key performance indicators (KPIs) related to rooms division operations and implement strategies to improve performance.
• Collaborate with other department heads to ensure seamless coordination and communication across all hotel departments.

Financial Performance

• Collaborate with the Managing Director and Revenue Management team to develop and implement strategies to maximize room revenue and occupancy.
• Monitor room rates, availability, and occupancy levels to optimize revenue and profitability.
• Analyze financial reports related to the rooms division, identify variances, and implement corrective actions as necessary.
• Implement cost control measures without compromising guest satisfaction or service quality

Health, Safety, and Regulatory Compliance

• Ensure compliance with all applicable regulations and standards related to the rooms division, including health, safety, and security.
• Maintain a safe and secure environment for guests and staff by implementing appropriate security measures and emergency response protocols.
• Conduct regular inspections to identify potential hazards and take necessary corrective actions.
• Stay informed about industry best practices and implement necessary changes to maintain compliance

Personal Development

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management

Leadership

Recruit, train, and supervise department heads and other staff members within the rooms division.

• Provide leadership and guidance to the team, fostering a positive and productive work environment.
• Conduct regular performance evaluations, provide feedback, and implement necessary training and development initiatives.
• Foster a culture of teamwork, excellence, and continuous improvement within the rooms division.

Creating the Future

• Contribute to finding new way to improve the service as well as direct report managers and colleagues experience
• Think quickly; formulate arguments in a quick way; able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively

Living the Brand

• Understand the importance of individuality
• Is impeccably groomed, charming and graceful
• Is thoughtful and welcoming
• Take pride in anticipating guest needs through service that is warm, genuine and intuitive
• Understand what is required to offer “emotional luxury” and to provide service that is elegant and discreet
• Create the guest experience through their senses through all public touch points
• Ensuring quality is never compromised
• Is generous in spirit with guests and colleagues alike
• Establish the reputation of the hotel in local community for its quality service through hosting local events and PR activities

Qualifications

• Bachelor's degree in Hospitality Management or a related field (or equivalent experience).
• Proven experience as a Director of Rooms or similar role in a luxury hotel setting.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent problem-solving and decision-making abilities.
• Exceptional attention to detail and a commitment to delivering high-quality service.
• Strong financial acumen and the ability to analyze financial reports.
• Familiarity with hotel management software and systems.
• Flexibility to work evenings, weekends, and holidays as required.
• Strong match with Boutique Group Inspiring Leader capability framework
• Experience in carrying out significant capital projects in complex environments
• Excellent speaking and presentation skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the Palace
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Strong understanding of Middle-East – International Markets
• Fluent in English & Arabic is a plus
• Local market experience