Director of Sales

Job Title: Director of Sales
Location: Holiday Inn Express & Suites Mall of America - MSP Airport
Reports To: General Manager

Position Summary:

We are looking for a results-driven, hands-on Director of Sales to lead all sales efforts at our property. This role is critical in driving top-line revenue through proactive sales strategies, strong brand knowledge, and exceptional relationship-building. The Director of Sales will manage all aspects of the sales process, including business development, client relationship management, revenue forecasting, and collaboration with brand and corporate teams.

Key Responsibilities:

• Develop and implement the hotel’s annual sales plan to meet or exceed revenue goals.
• Actively prospect, qualify, and close new group, corporate, government, and transient business.
• Maintain strong relationships with existing clients and identify opportunities for growth and repeat business.
• Conduct site visits, attend trade shows, and represent the hotel at networking events.
• Prepare weekly, monthly, and quarterly reports on sales performance, pipeline, and booking pace.
• Collaborate with the Revenue and Marketing teams to align pricing, promotions, and digital campaigns.
• Monitor market trends and competitive set performance; adjust strategy as needed.
• Utilize brand-specific sales tools (Hilton, Marriott, IHG, Choice, Hyatt) to enhance performance and stay in compliance with brand standards.
• Lead and develop any on-property sales coordinators or managers, fostering a high-performance culture.
• Maintain accurate records and documentation in the hotel's CRM system (e.g., Delphi, CI/TY, or brand-specific platforms).

Qualifications:

• 3+ years of hotel sales experience, preferably with branded properties (Hilton, Marriott, IHG, Choice, Hyatt).
• Strong knowledge of corporate, group, and transient segments.
• Excellent presentation, negotiation, and interpersonal skills.
• Strong organizational and time management skills with attention to detail.
• Proficiency in sales software and systems, as well as Microsoft Office Suite.
• Ability to work a flexible schedule including occasional evenings or weekends for events or client needs.

Ideal Candidate:

• Self-motivated and confident in building relationships with a diverse client base.
• Strategic thinker with a proactive sales approach and a passion for hospitality.
• Comfortable working independently while collaborating cross-functionally with the broader hotel team.
• Committed to representing the brand and property with professionalism and energy.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person