Director of Sales Operations

JOB TITLE: Director of Sales

DEPT: Sales

REPORTS TO: General Manager

This position is responsible for generating revenue by managing the sales function for the hotel.

• Assist the General Manager in the development of the annual sales plan, monitor sales performance to plan during the year and make adjustments to sales activities as needed in order to achieve plan targets for room revenue, other revenue, sales department expenses, ADR, RevPAR and guest satisfaction.

• Prepare weekly sales forecast.

• Review weekly sales results and adjust or set sales goals for future weeks.

• Conduct sales activities such as sales calls to prospects to generate revenue form new accounts.

• Coordinate local activities in support of brand promotions and marketing campaigns.

• Conduct sales administrative duties such as weekly sales activity reports, maintaining sales files, trace filesand account history.

• Conduct sales activities to maintain relationship with key accounts to maintain source of revenue and to generate incremental revenue from existing accounts.

• Promote hotel through personal involvement in community organizations and events.

• Meet with sales clients before and during sales events to ensure guest satisfaction.

• Contact clients after function to measure guest satisfaction and respond to any guest complaints or issues.

• Smile, acknowledge and greet guests at front desk and other public areas.

• Perform inside sales activities such as responding to telephone and in-person inquiries about hotel services, booking sales business, giving property tours and coordinating arrangements for group events with the frontdesk, reservations, meeting rooms and food and beverage.

• Provide front desk with monthly sales profile for hotel.

• Provide selling technique skills training to front desk.

• Conduct monthly breakfast surveys on guest satisfaction.

• Supervise and train sales staff, if applicable.

MIMINUM EDUCATION:

• Associates degree, preferably in business administration, marketing or hotel management.

MINIMUM EXPERIENCE:

• Two years sales experience, preferably in the hospitality industry.

MINIMUM SKILL REQUIREMENTS:

• Must have excellent oral and written communication skills.

• Must have good analytical skills and decision-making abilities.

• Must be able to work independently and multi-task, prioritizing as appropriate.

• Computer literacy including basic applications of MS Word, MS Excel and the ability to learn propertymanagement system.

• Obtain any locally required certifications.

• Must be able to sit or stand for long periods of time.

• Must be able to work in a sitting position for extended periods of time.

• Capable of working in a fast-paced environment and in stressful situations.

• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

• Must always have a high quality of appearance standards.

• Must be able to travel.

• Requires good vision.

• Must possess a valid driver’s license and a personal vehicle.

• May be required to work a varied schedule, including nights, weekends and holidays.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person