Director of Spa

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What's in it for you

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

We are seeking an experienced and visionary Director of Spa to lead our luxury spa operations in Abu Dhabi, United Arab Emirates. In this pivotal leadership role, you will oversee all aspects of spa management, from daily operations to strategic growth initiatives. The ideal candidate will combine operational excellence with a passion for delivering exceptional wellness experiences to our guests while building and motivating a high performing team.

• Develop and execute strategic vision and business plans for the spa, ensuring alignment with organizational goals and market opportunities in the Abu Dhabi wellness sector.
• Oversee all daily spa operations, including scheduling, inventory management, and facility maintenance to ensure seamless guest experiences.
• Lead, recruit, train, and mentor spa staff, including therapists, estheticians, and administrative personnel, fostering a culture of excellence and professional development.
• Manage spa budgets, financial forecasting, and profitability analysis; monitor key performance indicators and implement cost control measures.
• Ensure compliance with health, safety, and sanitation regulations specific to UAE standards and hospitality requirements.
• Develop and implement marketing strategies to attract new clients and retain existing ones; manage spa promotions and loyalty programs.
• Maintain exceptional customer service standards by addressing guest feedback, resolving concerns, and continuously improving service quality.
• Establish and manage relationships with vendors, suppliers, and service providers to optimize quality and cost effectiveness.
• Analyze market trends and competitor offerings to identify opportunities for service expansion and innovation.
• Collaborate with other departments to integrate spa services with broader hotel or wellness center offerings.
• Conduct regular performance reviews and implement staff recognition programs to maintain high morale and retention.

Qualifications

• Minimum 5 years or more of progressive experience in spa management or luxury hospitality operations.
• Proven track record of successfully leading and managing spa facilities or wellness centers.
• Strong knowledge of spa treatments, wellness services, and industry best practices.
• Demonstrated expertise in financial management, budgeting, and P&L analysis.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• Outstanding customer service orientation and commitment to guest satisfaction.
• Strong organizational and time management abilities with attention to detail.
• Knowledge of health, safety, and sanitation regulations applicable to spa operations in the UAE.
• Experience with spa management software and point of sale systems.
• Proficiency in analysing data and key performance metrics to drive business decisions.
• Excellent communication and interpersonal skills in English; additional language proficiency is preferred.
• Ability to work flexible hours, including evenings and weekends as required.
• Preferred: Certification or training in spa management, wellness coaching, or hospitality management.
• Preferred: Experience in luxury hospitality environments or high end resort operations.

Additional Information Your team and working environment

• Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

Benefits

• Opportunities to engage on a personal & meaningful way with guests and colleagues, delivering heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.