Director of Spa & Wellness

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Director of Spa & Wellness is responsible for, but not limited to, the overall spa & wellness colleagues and functions. This position will take full responsibility of the female and male Spa and pool operations.

As Director of Spa & Wellness, you will be responsible for the following duties:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• Responsible for the development of the female and male Spa & Wellness yearly budget.
• Responsible for re-forecasting the budget as and when is necessary.
• Responsible for the financial performance of the spa and related departments.
• Develop Spa marketing plan and its activities together with the Director of Marketing Communications and be responsible for the execution of the plan.
• Responsible for the development of marketing strategies for the Spa & Wellness department.
• During briefings, ensure any issues are discussed and provide information of special attention guests and groups that may be in-house.
• Review log of training completed by Treatments Manager, Operations Manager and Departmental Trainers.
• Responsible for the operations of the division and guest interactions.

As Director of Spa & Wellness, we expect from you:

• To deal with any concern, enquiries and complaints from spa & wellness guests and potential guests.
• Supporting sustainability initiative.
• Review stock checks at the end of month for financial reports.
• Ensure that purchasing is aligned with budget.
• Responsible for the operations of the division and guest interactions.
• Review treatments and notes in Spa Soft.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A competitive benefit.
• VIP Health insurance.

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