Director of Travel Industry Sales- The Langham Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride .

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

The Director of Travel Industry Sales is responsible for driving top-line revenue through strategic acquisition, development, and retention of luxury leisure business. This role focuses on cultivating relationships with high-end travel advisors, luxury consortia, tour operators, and affluent clientele to position the hotel as a preferred destination within the global luxury leisure marketplace. The ideal candidate is a relationship-driven sales leader with deep knowledge of luxury travel trends, exceptional negotiation skills, and a passion for delivering bespoke guest experiences.

RESPONSIBILITIES AND JOB DUTIES:

Key Responsibilities

• Develop and execute a comprehensive luxury leisure sales strategy to achieve and exceed revenue, ADR, and market share goals.
• Build, manage, and grow relationships with luxury travel advisors, consortia (e.g., Virtuoso, Signature, AMEX FHR), wholesale partners, and select tour operators.
• Act as the primary ambassador of the hotel to the luxury leisure market, representing the property at international and domestic sales calls, roadshows, trade shows, and industry events.
• Negotiate preferred partnerships, contracts, and promotional agreements that align with brand positioning and profitability objectives.
• Collaborate closely with Marketing, Revenue Management, and Operations to ensure seamless execution of sales strategies and exceptional guest experiences.
• Maintain accurate account management, forecasting, and reporting using CRM and sales tracking tools.
• Host and coordinate familiarization trips, site inspections, and VIP client visits.
• Monitor competitive landscape and adjust strategies to maintain the hotel’s competitive advantage in the luxury segment.
• Uphold brand standards and ensure all sales activities reflect the hotel’s luxury positioning and service culture.

Qualifications & Experience

• 5–8 years of progressive sales experience in luxury hospitality, with a strong emphasis on leisure sales.
• Proven track record of success within the luxury travel advisor and consortia ecosystem.
• Established network of luxury travel industry contacts preferred.
• Strong understanding of luxury guest expectations, experiential travel, and personalized service.
• Exceptional communication, presentation, and negotiation skills.
• Ability to travel extensively, both domestically and internationally, as required.
• Proficiency with CRM systems, sales analytics, and Microsoft Office Suite.

EDUCATION REQUIRED:

• Bachelor’s degree in Hospitality Management, Business, Marketing, or related field preferred.

Key Competencies

• Relationship-driven and highly personable
• Strategic thinker with strong commercial acumen
• Results-oriented with attention to detail
• Brand ambassador mindset
• Adaptable, self-motivated, and collaborative leader

PHYSICAL DEMANDS:

Physical activities include walking and standing to a significant degree, and sitting for long periods of time. With frequent lifting or carrying of objects weighing a minimum of 20 lbs.

SALARY RANGE:

$105,000.00 – $115,000.00

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.