Director of VIP Services - Food and Beverage

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a Director of VIP Services to join the resort’s Food and Beverage team.

The Primary Duties And Responsibilities Of This Role Are

• Oversee the end-to-end VIP guest journey, ensuring seamless, high-touch service from pre-arrival to post-departure.
• Develop and implement VIP service standards, protocols, and training programs to ensure consistency and excellence.
• Lead and mentor the VIP Services team, including hosts, concierges, and guest relations managers.
• Collaborate with marketing, events, and operations teams to curate exclusive experiences for VIP clients.
• Build and maintain strong relationships with high-net-worth individuals, celebrities, and key partners.
• Monitor guest feedback and service metrics to continuously improve the VIP experience.
• Manage budgets, staffing, and resources to ensure operational efficiency and service quality.
• Ensure compliance with privacy, security, and brand standards in all VIP interactions.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• 8–10 years of experience in luxury hospitality, guest relations, or VIP services, with at least 5 years in a leadership role.
• Proven track record of managing high-profile clientele and delivering exceptional service in a fast-paced environment.
• Deep understanding of luxury service standards and VIP guest expectations.
• High emotional intelligence and discretion when dealing with sensitive or high-profile matters.
• Flexibility to work evenings, weekends, and holidays as needed.