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University of the Incarnate Word

Director of Welcome Center and Campus Experience

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Position Information

Position Title

Director of Welcome Center and Campus Experience

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Director of the UIW Welcome Center and Campus Experience is responsible for directing the UIW campus visit experience for prospective students, families, and K-12 school groups. The position directs the student ambassador program, yield and engagement events, and new student orientation. The Director of Welcome Center and Campus Experience reports to the Associate Vice President for Enrollment Management and the Student Experience.

Benefits

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program (EAP), wellness programs, employee discount program, Public Service Loan Forgiveness (PSLF) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duties

Job Duty Name

UIW Campus Visit Experience

Description of Job Duties

Oversees daily operations of the Welcome Center, ensuring an engaging and professional environment for all visitors.
Develops and implements an innovative campus tour program, including individual and group visits, and specialty experiences.
- Trains all ambassadors/student workers.
- Collaborates with Residence Life to provide housing tours in conjunction with campus visits.
- Collaborates with faculty to coordinate classroom visits in conjunction with campus visits.
Hires, supervises, trains, and mentors student tour guides and Welcome Center staff to deliver high-quality campus visits.
Conducts assessment of the campus visit experience; collects feedback from both visitors and tour guides, and utilizes feedback to make appropriate changes to the campus visit experience.
Manages the UIW tour webpage and reservations; collaborates with DSM to create appropriate communications for the dissemination of tour information.

Job Duty Name

Major Campus Recruitment Events

Description of Job Duties

Plans, executes, and assesses large-scale recruitment and yield events, including but not limited to:
- Cardinal Preview Days,
- Cardinal Overnight Programs,
- Cardinal Classrooms,
- Monthly Saturday Campus Visit days,
- Scholarship Receptions,
- Information sessions, and
- Other campus recruitment days.
Plans, executes, and assesses summer engagement events.
Collaborates, as appropriate, with other UIW support service offices and faculty to ensure success of campus recruitment events.
Tracks attendance and collects feedback to assess events; utilizes feedback to make continuous improvements to campus recruitment events.

Job Duty Name

Student Ambassador Program

Description of Job Duties

Maintains the student ambassador application system and ensures it is open to students each year as scheduled.
Organizes and conducts interviews for the ambassador program. Completes scoring for applicants and extends appropriate offers.
Selects and orders all appropriate apparel and gear needed by ambassadors to professionally represent UIW.
Creates and executes training of new ambassadors.
Meets with ambassadors on a bi-weekly basis to gather feedback and provide additional support/training as needed.
Plans and conducts three ambassador team meetings throughout each fall and spring semester to include leadership training and team development.
Manages and maintains the annual ambassador budget.

Job Duty Name

New Student Orientation

Description of Job Duties

Plans, executes, and assesses New Student Orientations.
Collaborates, as appropriate, with other UIW support service offices and faculty to ensure success of new student orientations.
Tracks attendance and collects feedback to assess events; utilizes feedback to make continuous improvements to campus recruitment events.
Manages and maintains the annual orientation budget.

Job Duty Name

Welcome Center Office Management

Description of Job Duties

Creates and manages the ambassador/student worker front desk coverage schedules for both the Welcome Center and Admissions.
Ensures ambassadors/student workers are working required hours and maintains records of worked hours.
Ensures all email inquiries received through the Campus Visit email are appropriately responded to in a timely manner.
Ensures all text inquiries received via the university texting platform are appropriately responded to in a timely manner.
Manages inventory of all Admissions promotional items, materials, and products.

Job Duty Name

Other

Description of Job Duties

Performs other duties as assigned.

Qualifications

Knowledge Skills and Abilities

Advanced MS Office Excel, Word, PowerPoint, Outlook and Teams.
Proficient with CRMs – preferably Recruit and Element 451.
Ability to build strong relationships with the admissions team and departments across campus.
Ability to successfully develop, coordinate, and plan campus-wide programming.
Highly organized and detailed oriented with ability to effectively multitask.
Excellent prioritization skills and ability to meet deadlines.
Strong problem-solving and quick decision-making skills. Strong adaptability to changing needs, schedules, weather, and unscheduled visits; ability to pivot and work when crisis occur in events; ability to effectively execute risk management strategies.
Ability to assess, manage, a strategically work within an assigned budget.
Outstanding interpersonal skills and the ability to make a positive first impression.
Proficient in written and oral communication.
Ability to work effectively with individuals from diverse communities and cultures.
Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

Bachelor’s Degree.

Required Work Experience

Six (6) years of professional experience in small and large event planning, coordinating, and program management. Note that relevant student experience will be considered.
Three (3) years of supervisory experience in an office or relevant setting. Note that relevant leadership experience will be considered.

Preferred Qualifications

Master’s Degree.
Professional experience with small and large university event planning.

Required Certifications, Licenses or Registrations

Must have a valid driver license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.

Work Hours

Monday through Friday 8am to 5pm with extended hours as needed to include weekend hours, especially in the planning and execution of events, to meet departmental goals.

Physical Demands

Ability to lift up to 25 lbs of recruiting and promotional materials.
Ability to reach overhead, bend, squat to retrieve marketing/event materials.
Ability to push/pull library/equipment carts holding up to 40 lbs.
Ability to actively engage in events for extended periods of time.
Ability to regularly move about campus and event venues to actively engage faculty, staff, and potential/current students, as well as attend meetings on and off campus.

Posting Details

Posting Number

AS2194PO

Number of Vacancies

Job Type

Full Time

Job Category

Administrator (exempt)

Desired Start Date

01/16/2026

Position End Date (if temporary)

Reports to

AVP for Enrollment Management

Salary

$65,000 Annualized

Open Date

11/19/2025

Close Date

Open Until Filled

Yes

Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

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