Director Platform and Product Management

Job Details

Director Platform and Product Management

Job Description

Summary
Proven and collaborative leader accountable for shaping and delivering best-in-class constituent experience platform and product management strategy, strategic roadmap development, value realization, and execution in partnership with organizational and digital/IS&T stakeholders. Leads platform/product teams and ensures digital products and platforms are scalable, secure, high quality, and aligned with clinical, operational, and business goals. Champions a product-centric culture and drives innovation and continuous improvement across digital consumer ecosystems and emerging technologies. Blends strategic vision, technical expertise, financial acumen, and influential leadership to deliver seamless, sustainable, user-centered, and outcomes-driven digital experiences at enterprise scale.

Job Duties

• In collaboration with enterprise stakeholders, lead discovery, definition, and execution of platform and product management vision and strategy for digital consumer platforms and products aligned with organizational priorities.

• Recruit, lead, mentor, and develop a high-performing team of platform managers, product owners, and related contributors to support scalable delivery and operational maturity.

• Partner closely with UX/UI, software engineering, other IS&T teams, clinical and operational leaders, and marketing teams to ensure cohesive, compliant, and optimized end-to-end digital experiences.

• Oversee platform and product performance, including governance, compliance, analytics, and risk management, to generate actionable insights and validate strategic decisions.

• Shared accountability for platform architecture, integrations, security, and reliability of digital solutions across multiple platforms, with clear metrics for success.

• Influence decision-making through compelling storytelling—presenting product rationale, demos, roadmaps, and strategic recommendations to executives and internal stakeholders and partners.

• Guide and govern the creation of product roadmaps, requirements, and release plans, ensuring quality, business alignment, and measurable experience outcomes
  

Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field or

• High School Diploma/GED and 10 years preferred work experience.

• 7 years in platform/product management, technical leadership, or related roles within large-scale, complex organizations and

• 5 years managing teams of product owners, managers, or platform contributors.

• Strong collaboration across engineering, product, UX/UI, IS&T, and marketing disciplines, with ability to promote engineering-centric thinking and user empathy.

• Skilled in balancing strategic vision, technical feasibility, and user needs while governing scalable software engineering systems for consistency and efficiency.

• Ability to influence leadership and align engineering strategy with business objectives, anticipating industry shifts (AI, personalization, compliance) to keep solutions future-ready.

• Proven experience driving organizational change, managing ambiguity, and sponsoring major initiatives to ensure long-term success.

• Healthcare digital and IS&T experience, preferably in regulated environments.

• Experience with enterprise platforms (AEM, ServiceNow, Unily, Salesforce) and custom application delivery.
  

Preferred Qualifications

• Master’s Degree in Business Administration, Computer Science, Healthcare Administration, or related discipline.

• 10 years in enterprise product management, portfolio-level planning, and governance in healthcare, higher education, or large-scale digital transformation initiatives.

• Strong collaboration across platform/product, UX/UI, software engineering, IS&T, and marketing disciplines, with ability to promote product-centric thinking and user empathy.

• Skilled in balancing strategic vision, technical feasibility, and user needs while governing scalable platform/product management systems and aligning strategy with business objectives.

• Ability to anticipate industry shifts (AI, personalization, compliance) to keep solutions future-ready, with healthcare digital and IS&T experience preferred in regulated environments.

• CSM - Certified ScrumMaster - Scrum Alliance

• PMP - Project Management Professional - Project Management Institute
  

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

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