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Director, Product Development
Overview:
The Product Development Director is responsible for the research, design, development, and management of Concentra products and services. With a detailed understanding of business goals and objectives, the position will set long- and short-term goals for offerings that support the company’s strategic initiatives. This leader will formulate and execute fully integrated strategic plans that engage stakeholders, deliver a great customer/patient experience, and grow profitable business within a product portfolio or across all portfolios. This is accomplished through collaboration with executive team members and stakeholders across operations, clinical, sales, finance, IT, and marketing. This position has primary responsibility for all components of product development, including identifying emerging industry trends, conducting primary and secondary market research, defining customer and product requirements, and developing a compelling business case to achieve organizational goals. Leading strategic initiatives and managing cross-functional teams the Product Development Director will have extensive interaction and visibility throughout the organization.
Responsibilities:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The Product Development Director is responsible for the research, design, development, and management of Concentra products and services. With a detailed understanding of business goals and objectives, the position will set long- and short-term goals for offerings that support the company’s strategic initiatives. This leader will formulate and execute fully integrated strategic plans that engage stakeholders, deliver a great customer/patient experience, and grow profitable business within a product portfolio or across all portfolios. This is accomplished through collaboration with executive team members and stakeholders across operations, clinical, sales, finance, IT, and marketing. This position has primary responsibility for all components of product development, including identifying emerging industry trends, conducting primary and secondary market research, defining customer and product requirements, and developing a compelling business case to achieve organizational goals. Leading strategic initiatives and managing cross-functional teams the Product Development Director will have extensive interaction and visibility throughout the organization.
- Operational accountability and business ownership for product(s), processes, and results
- Communicate direction, investment requirements, business cases, portfolio health challenges, and opportunities to senior executives and internal stakeholders
- Serve as business owner for key enterprise platforms, including call center platforms, setting vision, objectives, and success criteria
- Collaborate with Concentra stakeholders on enterprise initiatives related to omnichannel engagement, such as the development of communication channels and platforms
- Manage the research, development, and launch of multiple new products, services, and partnership opportunities
- Design, facilitate, and lead stakeholder interviews, surveys, and/or workshops to understand objectives, needs, challenges, and opportunities to develop vision and solutions within the context of the overall business and customer success strategy
- Guide discussion with senior leaders and internal SMEs in various functional areas to identify challenges and opportunities to deliver an optimal customer experience
- Identify and recommend improvements to workflows and technology to enable efficiencies in service delivery
- Oversee the launch phase, monitor and analyze product performance, and make recommendations on modifications/enhancements
- Collaborate with key organizational constituencies to ensure defined products have sufficient resources to achieve operational and revenue goals
- Play a key role in sales and implementation activities, working with Operations to develop policies, workflows, and KPIs to ensure products and services deploy smoothly
- Develop and manage product development / project plans
- Project financial contributions, recommend pricing to meet revenue and profitability goals, and propose budgets to create a compelling business case
- Charter and support required field education to enable effective positioning, selling, implementation, and support of products and services
- Define potential product concepts
- Monitor key industry trends and quantify market opportunities Conduct rigorous market testing
- Assess competitive pressures
- Education Level: Bachelor’s Degree Major: Business, Marketing, Engineering or a related field of study
- Degree must be from an accredited college or university. Education Details:
- Master’s degree in Business, Engineering, Design is preferred
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Certifications and/or Licenses:
- Six Sigma Certification preferred
- Agile certification preferred
- Project Management Professional certification preferred
- Customarily has 10+ years of work experience with proven track record of delivering outstanding results
- Customarily has 5+ years Product Development experience at a Fortune 500 company and/or in a consulting capacity
- Preferably has previous experience leading Product at a Director or higher level for large, national B2B-focused or health care-focused company
- Experience in call center operations, customer support technology, and/or omnichannel communications is preferred
- Experience within the health care industry is strongly preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Proven success in developing and launching new products and services
- Adept at leading organizational change management for initiatives
- Skilled at defining, developing, and sharing product vision
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Skilled at informing and securing alignment from executive leaders on strategic programs
- Expertise in technology development, including roles, methodology, and processes
- Understand and leverage practices and processes of design thinking
- Possesses subject matter expertise with respect to industry trends and competition
- Proven success in the application of the principles and methods for showing, promoting and selling products and services. This includes marketing strategy and tactics, sales techniques and systems.
- Possess a well-rounded business background with experience in collaborating with many different departments including sales, marketing, operations, finance, privacy and legal
- Analytical work experience
- Proven ability to boil down extensive research findings into relevant insights
- Demonstrated problem solving abilities, including experience conducting root-cause analysis
- Proficient in multi-tasking concurrent high profile, time sensitive projects
- Proven ability to influence cross-functional teams without formal authority
- Ability to effectively adapt to and work through stressful obstacles and challenges with ease.
- Tactful and diplomatic communication style
- Excellent organizational, leadership and decision-making skills necessary
- Ability to manage and develop departmental budgets effectively
- Must enjoy, and thrive in, a constant fast-paced environment
- Must be creative in solutions, designs and operational approach
- Excellent written and oral skills
- Unparalleled organizational skills
- Able to sort and review large volumes of information and provide thoughtful analysis with minimal direction
- Microsoft Office (including MapPoint and Visio)
- Demonstrated IT acumen with demonstrated proficiency to learn new software
Employee Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.
*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
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