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Director Quality Assurance and Project Management Office

Overview:

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Responsibilities:

POSITION OVERVIEW

The Director of Quality Assurance (QA) and Project Management Office (PMO) is responsible for overseeing all quality assurance efforts including the development and implementation of quality tools, methodologies and automation to ensure effective testing and identification of defects in new and existing products. This position will also be responsible for developing PMO processes and policies, collaborating with technology and business leaders to create and manage the project portfolio, and applying project delivery framework to provide consistent structure while enabling agility within project teams.

The desired candidate will be a leader and mentor to the team that is willing and able to jump in when needed as well as perform as an expert in domains of relevance. This person will lead with emotional intelligence and is expected to be available and involved with resolving complex technical challenges within the enterprise. This Director will work directly with our key vendor and business partners in support of the existing operations and will plan strategically to ensure the PHOENIX technology operations can support dynamic business initiatives and a robust application and infrastructure portfolio. This person will be responsible for taking part in the collaborative process of creating and supporting annual capital and expense budgets as well as multiyear, strategic roadmaps.

KEY RESPONSIBILITIES

Directs the Enterprise Release Management and QA teams on processes, roles, and responsibilities
Assists in developing and executing long-term deployment strategy supporting business strategic objectives
Partners with leaders from Application development, Infrastructure, and Governance to define the future deployment strategy and processes across all IT team
Ensures consistent QA and Deployment processes and documentation and SOX compliance
Partners cross functionally in the design, development, testing and implementation phases of assigned projects
Manages outside vendors, including development partners, and banking and financial institutions, on needed testing, certifications and deployment
Co-own with Product Management, Business Owners, and stakeholders the product strategy and roadmap in a cross functional partnership with Product Management, Product Marketing, Business Owners, and other stakeholders
Responsibility for new software development, enhancements/modifications, system configuration, migrations/upgrades, and production support
Lead the high-quality execution of software products against project plans and delivery commitments
Hands-on leadership of software development managers and engineers along with supporting operations functions within an Agile/Scrum environment
Responsibility for related application, technology, and data scalability and security pertaining to eCommerce growth internationally, within store, Mobile and disconnected experiences
Leadership of the development, deployment, and support of a new and existing processes and tools to improve Engineering and eCommerce workforce productivity

REQUIRED EXPERIENCE & QUALIFICATIONS

Education: Bachelor’s in Computer Science, IT, or relevant area of study
Experience: 10+ years' experience building and leading development engineering teams that design and deliver digital commerce systems - preferably in an Agile development environment, with modern architecture and high availability
Experience: 7-10 years supervising or managing a team of technical engineers
Experience working in the retail industry required
Experience managing employee and contractor teams responsible for new development, enhancements, and production support in a retail environment. Experience in supporting vendor contracting, including creating statements of work, purchase orders and invoice receipts
Strong software development skillset, project management skills and have proven success in driving multiple large enterprise initiatives throughout the full lifecycle within an Agile product development environment; building and managing a team of employees and consultants; managing budgets and internal and external resources; managing, escalating and resolving risks/issues, and status reporting to senior management; and implementing, upgrading and maintaining eCommerce platform and systems
Knowledge of relational database concepts like SQL, indexes and constraints, transactions, and object-relational mapping; specific experience with modern web architecture leveraging API and microservices
Demonstrated ability to create multiyear, strategic plans leveraging technology in service of business objectives
Ability to maintain confidentiality with sensitive customer and internal information
Proven ability to work collaboratively / cross functionally and influence stake holders; manage and balance stakeholder expectations
Demonstrated ability to analyze and improve complex processes with a track record of successfully leading and delivering projects
Ability to manage projects and multiple tasks in an organized fashion
Ability to consistently support and lead teams on daily basis, or during emergencies, and regularly provide honest, direct feedback
Superior communication skills both written and verbal
Effective communication, teamwork, and problem-solving skills
Excellent organizational, planning, and coordination skills
Strong interpersonal skills and ability to build collaborative relationships

CRITICAL SKILLS & ATTRIBUTES

Approaches obstacles proactively and looks for ways to resolve problems and issues
Ability to multi-task and re-prioritize as needed
Ability to meet deadlines, prioritize, cope with change and maintain composure under pressure
Desire to take full ownership of assigned projects and ability to work independently or as a member of a team
Accountable for results
Ability to multi-task and manage multiple projects simultaneously
Possesses a sense of urgency; self-motivated and detail-minded
Solid verbal presentation, group dynamic, and facilitation skills
Proactive approach to resolving problems and issues
Dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly

Closing:

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An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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