Director - Revenue Operations

Key Responsibilities

1. Sales & Revenue Operations (Ownership, not oversight)

Own lead-to-treatment conversion across implants, aligners, and other key procedures
Define and improve sales funnels: enquiry consultation treatment start completion
Drive discipline in follow-ups, TATs, closures, and patient experience
Build incentive structures and performance metrics for clinical sales teams
Diagnose revenue leakages and fix them with process or system changes

Bottom line: predictable, scalable revenue per clinic.

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2. Clinic Operations & Process Excellence

Design SOPs for high-ticket treatments (implants, aligners) across clinics
Standardize workflows across:
Patient onboarding
Case planning
Treatment execution
Billing & collections
Ensure clinics run with minimal dependency on hero doctors or individuals
Own clinic productivity metrics: chair utilization, doctor efficiency, case throughput

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3. Process Design & Continuous Optimization

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4. Product & Systems Thinking (Critical)

Act as the business owner for internal tools (CRM, Retool, WhatsApp flows, dashboards)
Translate ops and sales problems into clear product requirements
Work closely with Tech & Product teams to:
Improve CRM usability
Ensure systems are actually used on the ground (adoption > features)

Must-have

Bachelor’s degree in engineering; advanced degree in operations preferred from IITs, IIMs, NITIE, SIBM or other B schools

Experience running high-ticket, consultative sales (healthcare, education, real estate, BFSI, etc.)
Proven ability to design processes and make teams follow them
Strong comfort with data, dashboards, and internal tools
Experience working with product/tech teams (not just “giving requirements”)

Good to have

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