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Director- Seller Experience
Mangaluru, India
- Elevate Seller Satisfaction:
- Own and drive the Seller NPS strategy, end-to-end, leveraging quantitative and qualitative insights to identify and resolve seller pain points.
- Lead deep dives into seller data to pinpoint key drivers of churn and dissatisfaction, translating these into concrete improvement initiatives.
- Champion seller feedback across the organization, ensuring their voice informs product and operational improvements.
- Drive Cross-Functional Excellence:
- Lead and execute high-impact, cross-functional projects aimed at improving seller touchpoints and platform experience.
- Collaborate closely with Product Development, Category, Trust & Safety, and other teams to ensure seamless execution and impactful outcomes.
- Apply first-principle thinking to dissect complex problems and develop innovative solutions that address root causes.
- Drive seller experience narrative in Senior Leadership forums:
- Drive narratives with senior leadership to help prioritise solves with cross-functional dependency
- Back narrative with strong impact sizing and objective prioritization
- Lead & Mentor:
- Manage and develop a high-performing team to ensure operational excellence and continuous improvement in seller experience.
- Monitor key input and output metrics, resolving issues promptly and driving timely resolution.
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