Director, Service Logistics

As the Director of Service Logistics at Superior Propane, you will be responsible for overseeing the North American Service Logistics teams.

What we will offer you:

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.

What you’ll do:
Key Responsibilities

• Oversee our new North American Service Logistics Operations
• Increase productivity of Service Coordinators in scheduling / routing service personnel
• Increase productivity of service personnel by more efficiently scheduling service-related work and reducing mileage driven

KPI’s

• Increase productivity of Service Coordinators in scheduling / routing service personnel
• Increase productivity of service personnel by more efficiently scheduling service-related work
• Reduce mileage per service job
• Engaged in operating income initiatives, reducing operations costs, and increasing efficiency
• Create and strategically adjust departments’ activities, policies, and practices to meet and/or exceed KPI’s and customer satisfaction goals

Org Structure Parameters

• Reports to VP of Network, Fleet & Service
• Direct reports: Six (6) Service Coordinating Managers

Stakeholders Internal & External Interactions

• Ops
• CX
• Marketing
• Sales
• Residential & Commercial customers

What you bring:

• Bachelor Degree
• 5+ years of service scheduling experience or related experience
• Previous experience in leading and building a team is required
• Previous experience in the propane industry strongly preferred
• Demonstrated strong communication, interpersonal and organizational skills required
• Expertise with electronic traceability and scheduling tools is required
• Great interpersonal and communication skills
• Critical thinker and problem-solving skills
• Superior querying, Excel, and Access skills, with the ability to efficiently generate complex analytics
• Working knowledge of Microsoft Word, Excel, or other pertinent software
• Perform other various job duties as assigned
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

The expected annual salary range for this role is $130,000 - $150,000 a year. This position is also eligible for an annual incentive program.
Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.