Director, Services North America

The Director, Services is responsible for the strategic leadership, operational excellence, and financial performance of multiple valve service centers. This role ensures consistent service delivery, safety, quality, and profitability while driving continuous improvement across all locations. The Director partners closely with the Service Center Managers, Sales, Engineering, Supply Chain, Quality, and Safety to deliver exceptional customer value and support long-term growth.

Job Duties & Responsibilities:

• Provide overall leadership and direction to regional and local service center managers.
• Develop and execute service operations strategy aligned with business objectives (growth, margin, customer satisfaction).
• Establish and deploy standardized processes, best practices, and performance expectations across all service centers.
• Build a strong leadership pipeline through coaching, succession planning, and talent development.
• Foster a culture of safety, accountability, collaboration, and continuous improvement.
• Own P&L responsibility for service operations, including revenue, costs, and profitability.
• Develop and manage annual budgets, forecasts, and capital investment plans.
• Identify opportunities to expand service offerings and increase aftermarket revenue.
• Partner with Sales and Account Management to:
• Act as an escalation point for critical customer quality or safety issues.

Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field (or equivalent experience). MBA preferred
• 10+ years of experience in service operations, aftermarket services, or manufacturing, preferably with valves or rotating/static equipment.
• 5+ years in senior operations or service leadership, managing multiple sites or regions.
• Demonstrated experience with P&L ownership and operational performance management.
• Strong knowledge of valve technologies, service processes, and applicable industry standards.
• Strategic thinking with strong execution discipline
• Proven leadership and people development capabilities
• Strong financial acumen and business judgment
• Excellent communication, influence, and stakeholder management skills
• Customer-focused mindset with a results-driven approach
• Ability to travel regularly to service locations and customer sites

Why Join Valmet?

• Work on industry-leading actuator technologies used worldwide.
• Join a collaborative R&D environment with significant autonomy and engineering depth.
• Opportunities for professional growth within a global organization.
• Contribute to sustainable and intelligent automation solutions shaping the future of flow control.

We Offer

We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting with opportunities for continual growth. We're looking for team-oriented people with a willingness to learn and contribute to our customers’ success. This includes a generous wage starting between $148k-197k/annual* and benefits package that offers a 401k with company match as well as company funded pension.

*Salary range is intended to provide a general guideline. Actual compensation will be determined based on market data, internal equity, and candidate credentials.

Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people. To be included in the recruiting process, please apply directly with us online.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork.

Join the team! www.valmet.com/careersna

Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission.