Director, Software Engineering - AeroBlue Platform Services

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

The Director of Engineering will lead and scale the engineering organization responsible for Affluent Charter’s benefit discovery and redemption platforms. This is a senior leadership role focused on people management, technical strategy, and delivery excellence, ensuring teams consistently build intuitive, reliable, and scalable customer experiences.

This role is ideal for an experienced engineering leader who can balance organizational leadership, platform evolution, and cross‑functional collaboration, while fostering a strong engineering culture centered on ownership, quality, and continuous improvement.

The Work itself:

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, b2b, and business to government solutions.
• Leverage innovative technologies to build the next generation of Payment Services, Transaction Platforms, Real-Time Payments, and Buy Now Pay Later Technology
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities

Essential Functions:

• Aligns enhancements and modifications to existing software coding standard processes and design specifications, across regions, and ensures they are aligned with current security standards.
• Guides the implementation of automation to improve effectiveness and efficiencies of systems and tools across regions and supports development and implementation of new automation, identifying where investment will yield the greatest efficiencies.
• Maintains communication with regional leadership across functions to monitor and direct the cadence of code reviews, on-call rotations, and incident responses throughout product development and operations cycles.
• Leverages back-end technical expertise on underlying systems/platforms across the organization to lead the development systematic improvements in processes to ensure the fulfillment of customer/business objectives.

The Skills You Bring:

Organizational & People Leadership

• Build, lead, and develop high‑performing engineering teams, including managers and senior engineers.
• Provide coaching, mentorship, and career development to engineers and engineering managers.
• Establish clear goals, expectations, and performance management processes.
• Foster a culture of accountability, psychological safety, technical excellence, and inclusion.
• Partner with recruiting to attract and retain top engineering talent.

Engineering Strategy & Execution

• Own the engineering strategy and roadmap for benefit discovery and redemption platforms.
• Translate company and product strategy into clear technical and execution plans.
• Ensure predictable delivery across multiple teams while maintaining high quality and reliability.
• Balance near‑term delivery with long‑term platform scalability and architectural health.

Platform & Architecture Oversight

• Provide oversight and guidance on system architecture and technical design, without being a bottleneck.
• Ensure platforms meet standards for performance, security, compliance, and maintainability.
• Champion best practices in software development, testing, observability, and incident management.
• Guide teams in making sound trade‑offs between speed, quality, and technical debt.

Cross‑Functional & Executive Collaboration

• Partner closely with Product, Design, Compliance, Operations, and Customer Support leaders.
• Act as a key technical and delivery partner to executive leadership.
• Communicate engineering plans, risks, and progress clearly to both technical and non‑technical stakeholders.
• Align engineering execution with customer experience goals and business outcomes.

Partner & Customer Enablement

• Oversee engineering support for partner integrations and benefit provider onboarding.
• Ensure teams build developer‑friendly APIs, tooling, and documentation.
• Advocate for customer and partner needs at the leadership level.
• Ensure feedback from customers and partners informs platform and experience improvements.

Process, Quality & Scale

• Establish and evolve engineering processes that scale with growth while remaining pragmatic.
• Define and track engineering KPIs (delivery, reliability, quality, and experience).
• Ensure incident response, post‑mortems, and continuous improvement practices are in place.
• Maintain compliance with security, privacy, and operational requirements.

We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:
10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications:
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience.
12+ years of professional software engineering experience.
5+ years in engineering management or director‑level leadership roles.
Proven experience leading multiple teams or managers delivering customer‑facing platforms at scale.
Technical & Leadership Expertise
Strong technical background in distributed systems, APIs, and platform engineering.
Ability to guide architectural decisions without micromanaging.
Experience building and scaling teams in fintech, benefits, loyalty, or consumer platforms.
Strong understanding of modern agile development practices and CI/CD.
Demonstrated success influencing cross‑functional partners and senior leadership.
Professional Attributes
People‑first leader with a passion for developing engineers and managers.
Clear, confident communicator with executive presence.
Strong judgment and decision‑making in ambiguous, fast‑moving environments.
Customer‑centric mindset with a focus on delivering exceptional user experiences.
Comfortable owning outcomes and driving organizational change.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 207,500.00 to 332,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.