Director - Sourcing/Procurement Services & Account Management

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across multiple industries.

WNS Procurement, a strategic business unit within WNS, is a market leader in procurement transformation & advisory, managed services, intelligence and analytics, and digital tools. Our mission is to enable procurement to become the top value creator in the business by implementing transformational operating models that are category-driven, insight-led, and digitally enabled.

Why Join WNS Procurement?

• Client-Centric Approach: Help clients achieve their business goals by implementing customized, next-generation procurement solutions.

• Collaborative Culture: Join a diverse and inclusive workplace where teamwork and collaboration are at the heart of everything we do.

• Innovative Environment: Be part of a team that leverages cutting-edge technology and data-driven insights to revolutionize procurement processes.

• Global Impact: Work with leading global companies and make a significant impact on their procurement strategies.

• Career Growth: We offer extensive professional development opportunities, ensuring that you grow alongside the company.

Job Title: Director - Sourcing/Procurement Services & Account Management

Location: Remote

Employment Type: Full-time

Industry: Procurement Services

Experience Level: Senior

About the Role

We are seeking a Director of Sourcing/Procurement Services & Account Management. A senior leader who is skilled as combining expertise in procurement, sourcing, and supply chain with full accountability for account management, revenue, margin, client satisfaction, and retention. The Director will oversee delivery operations and drive the commercial and strategic success of assigned accounts.

Key Responsibilities

• Account & Client Management
  • Serve as the primary strategic contact for key client accounts.• Build strong, trust-based relationships and act as an advisor on procurement and delivery matters.• Lead business reviews, contract renewals, and long-term planning discussions.• Align delivery and procurement solutions to meet client objectives and expectations.
• Revenue, Margin & Profitability Management
  • Own financial performance for assigned accounts, including revenue, margin, and cost controls.• Develop and execute account growth plans.• Identify upsell and cross-sell opportunities to expand services.• Track and forecast account-level financials, ensuring commercial viability
• Delivery, Sourcing & Procurement Oversight
  • Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency.• Bring strong experience in category management, strategic sourcing, and end-to-end S2P processes, including contracting and sourcing execution.• Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services).• Partner with operations, logistics, and category teams to optimize indirect procurement activities.• Lead geographically distributed teams to maintain operational excellence
• Strategic & Operational Leadership
  • Develop strategic account plans covering growth, risk, retention, and profitability.• Drive collaboration across sales, procurement, operations, finance, and leadership teams.• Engage with senior stakeholders internally and externally, including C-level client leaders.
• Client Success & Retention
  • Monitor client satisfaction and proactively resolve issues.• Ensure high retention and renewal rates by delivering consistent value.• Enhance customer lifetime value through strategic account planning.
• Team Leadership & Development
  • Lead and mentor teams across India, Costa Rica, and the U.S.• Set clear responsibilities, KPIs, and performance expectations.• Foster a culture of accountability, collaboration, and continuous improvement.

Required Qualifications & ✅ Preferred Qualifications

• Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required
• 8+ years’ experience in procurement process
• Extensive experience in procurement, sourcing, supply chain, or category management
• Strong account management capability with P&L ownership experience.
• Proven record in account growth, retention, and commercial optimization.
• Excellent analytical, problem-solving, and strategic planning skills.
• Ability to manage global cross-functional teams and senior stakeholders.
• Skilled in both delivery operations and business development.
• Flexible, adaptable, and committed to a strong client-first mindset.

Compensation Disclosure

The base salary range for this position is $200K to $210K annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors, including but not limited to the candidate’s experience, education, skillset, and location.

In addition to base pay, this role may be eligible for performance-based bonuses, incentive pay, or commissions, which are not included in the listed base salary range.

WNS complies with all applicable federal, state, and local pay transparency laws, including those in California, Colorado, New York, Washington, and Illinois.

Note: For complete compensation information, please refer to the job posting on our official careers page.

Benefits Overview

Equal Opportunity Employer Statement

WNS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected under federal, state, or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment, including the application process.