Director - Systems Change Office

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Systems Change Office (SCO) Director is a critical leadership role in Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, in support of the Regulatory Reporting Automation program. This role is responsible for leading the Change Management team, in charge of driving the definition, gathering, exploration, analysis, and system maintenance of changes to Regulatory Requirements and the end-to-end automation through the Finance Modernization Data Pipeline, leading program and change governance efforts for finance / regulatory reporting platforms.

This role is responsible for the ownership of the Change Management Policy for regulatory reporting automation and will oversee the delivery of key milestones for Project Guardian, including but not limited to documenting, understanding, and defining the core framework and change management tooling (including mechanisms for monitoring, reviewing, implementing, and validating applicable changes) for internal and external drivers, supplementing documentation that will evidence changes from initiation, review, and approval to the implementation of the change.

The Systems Change Management team oversees key processes that support data and regulatory change requirements, and closure of open risks associated with our change management process for Project Guardian. The team is responsible for elevating audit and compliance change controls for regulatory reporting automation, financial systems coordination and orchestration across Controllership Product Owners, Report / Business Owners and Technology teams. This includes triaging and validating changes to the maintenance and update of our data solutions (e.g., manual / static reference tables) with the highest degree of confidence of new data flow and data system requirements (or the deactivation / decommission of these systems).

The Director of the Systems Change Office must be a highly analytical, well-organized, data-driven individual with exceptional leadership, time management and a high degree of technical skills confident in presenting, highly complex system, and organizational change technicalities in simple terms to upper management and executive leadership, to drive critical enterprise decisions.

Responsibilities include, but are not limited to:

• Drive the Finance-Controllership Regulatory Reporting Automation change management strategy and lead the Program Governance of Finance Modernization data requirements.
• Owner of the Change Management Policy for regulatory reporting automation that defines the core framework that includes mechanisms for monitoring, reviewing, implementing, and validating applicable changes stemming from internal and external drivers.
• Owner of the Supplemental documentation that will evidence changes from initiation, review, and approval to the implementation of the change (e.g., policies / procedures / framework).
  Strategic leadership to conduct change management strategies on existing processes and automated data sources to understand and support Point of Arrival (POA) process designs.
• Lead and guide the analysis efforts to determine changes to data portfolios, regulatory reports, and controls, designing processes and policies that identify in key scenarios how to report on these scenarios in alignment with regulatory guidance.
• Lead the identification of business requirements and development of functional requirement documentation for new reports, new data sources and attributes, including design, prototyping, testing, and implementation of report owner and regulatory requirements.
Responsible for leading the fulfillment of governance requirements for regulatory reporting and data changes.

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Minimum Qualifications:

• Bachelor's Degree in Finance/Accounting and/or Information Technologies (masters preferred).
• 10+ years of work experience in Project Management / Change Management.
• 10+ years of work experience in Banking / Regulatory / Financial / Technology Services.
• Excellent relationship building, presentation and collaboration skills with proven people leadership experience and ability to attract, engage / retain talent and facilitating a network of strong relationships across the organization.
• Experienced in Agile delivery concepts or other project management methodologies.
• Experience in technical requirements writing for technology development and / or finance regulatory reporting, for banking software development.
• Experience in data analytics, Data Quality (DQ) and identifying data issues driving change.
• Experience in the use and / or automation of change management tracking systems (e.g., JIRA, Rally, BPM, Workflow applications, etc.)
• Experienced in the application of change management models, methodologies and frameworks, e.g., ADKAR, Kotter, McKinsey
• Experienced in the creation of product prioritization and decisioning models, e.g., MOSCOW, Kanban, etc.
• Experienced in the application of change resistance models, e.g., Kubler-Ross, Maurer, PDCA
• Experience with of MS Excel, Power Query, and other analytical tools, e.g., Tableau.
• Critical thinking and complex problem-solving skills (data application).
• Excellent written and verbal communications with ability to communicate highly complex concepts and processes in simple terms and pragmatically.
• Exhibits organizational skills with the ability to meet/exceed critical deadlines and manage multiple priorities, delivering high quality service with passion and exceeding expectations.
• Displays thought leadership, drive process, and support work/life balance initiatives.

Preferred Qualifications:

• Understanding systems integration across complex system architecture.
• Understanding of Oracle General ledger and FAH accounting rules.
• Python, R, Machine Learning and Data Automation / Visualization techniques
• SQL and data analysis experience.
• Strong knowledge and working experience in regulatory regulations and reporting is required and any exposure to US regulations is preferred.
• Working exposure in development of financial data domains to support regulatory and analytical requirements for large scale banking/financial organizations.
• Communication Management/proficiency with PowerPoint.

Project Guardian

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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